Get help to stay warm and healthy at home

If you are off-supply – have no energy – then call our Energy Advice and Support Service on 0800 304 7159. Our advice line is open limited hours. You can also refer yourself via our online form. If your situation is urgent, contact your supplier.

Call our Energy Advice and Support Service on 0800 304 7159.

We are open five days a week and our service can have high demand. If people are able to use the advice on our website to help themselves, that can allow more time for clients who need additional support.

We have a range of advice leaflets. These can be translated into over 160 languages. We have one leaflet on quick Energy Saving Tips. We also have more long-term solutions like Solar PV. If you live in Oldham, Burnley or Sheffield, we also have retrofit hubs which can guide you through the process.

We have our Energy Advice and Support Service on 0800 304 7159 and our webchat service.
We have dozens of leaflets available in PDF format and as webpages.

These can be accessed via our Recite Me tool in over 160 languages, text-to-speech in over 100 and adapted for some neurodiversities and sight conditions.

Are you d/Deaf? We have SignVideo.

Do you have English as an additional language line? We have Language Line and Recite Me, which can translate our whole website into over 160 languages and do text-to-speech in over 100.

Energy can seem complicated. We have a guide that explains key words that you might hear or see when looking into energy and energy bills. It includes definitions of different types of meters, kWh, retrofit, price cap and more.

The energy price cap is a limit on how much energy companies can charge for each unit of gas and electricity on their standard tariffs.

Every three months Ofgem, the energy regulator, announces the new price cap level.

The price cap applies to people on standard energy plans, whether they pay by direct debit, when they receive a bill, or with a prepayment meter.

The price cap limits how much companies can charge for each unit of energy and for the daily standing charge. But, it does not limit your total energy bill. If you use more energy, your bill will be higher. If you use less energy, your bill will be lower.

To make it easier to understand, Ofgem often shows the price cap as the yearly bill for a typical household. This is only an example, and your actual bill will depend on how much energy you use.

The standing charge is a fixed daily fee applied to energy bills. It covers the cost of maintaining the infrastructure and providing services, regardless of whether you use these services or not.