Top up the meter
Top up the meter

The summer holidays can be especially hard for parents: more mouths to feed, higher childcare costs and no break from energy bills. For families living in fuel poverty, it’s a constant challenge to keep their homes safe and warm. This July and August, we’re aiming to raise £10,000 to top up the energy meters of struggling families. Will you join us?

Wales Conference
National Energy Action Cymru
Annual Conference & Exhibition

Thursday 9 October 2025, Cardiff

Fishwick
Warm and Safe Homes in Fishwick

In 2013 around 360 households in Fishwick had external wall insulation put on their homes. This was part of a national energy efficiency scheme that should have made homes easier and cheaper to keep warm, but for many households the choice of measures and quality of work was poor and properties developed severe damp and mould. Click to find out more

Great North Run
Get your running shoes on!

Run for Team NEA in the Great North Run

Voices from the frontline
Voices from the Frontline

People with lived experience of fuel poverty reveal what it is really like.

Winter Warmth SP

By donating today, we can distribute a Winter Warmth Support Pack to a home in need. Your support will be a lifeline to those struggling to heat their homes this winter.

Energy and Benefits Advice

Energy and Benefits Advice and Support Service

0800 304 7159

Monday-Thursday, 10.00am – 4.00pm
Friday, 10.00am – 12.30pm

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National Energy Action
Who we are

National Energy Action is the national charity working to end fuel poverty in England, Wales and Northern Ireland. Find out more about the challenge we face, the difference we make, and the difference you can make. We also work closely with our sister charity Energy Action Scotland. You can find out more about their work to tackle fuel poverty in Scotland at www.eas.org.uk

We offer advice and support to fuel-poor households in England, Wales and Northern Ireland, as well as advocating for policy and regulation to protect the most vulnerable households. We also offer training to frontline staff of other organisations, so they can best support fuel-poor households.

We do not work alone. Partnerships and collaboration have been at the heart of National Energy Action for over 40 years, helping us drive better health and wellbeing outcomes for people struggling to heat their homes.

Our Story about Who we are
What is
Fuel poverty

We define fuel poverty as a household needing to use 10% of their income on keeping their home warm.

Since the beginning of the energy crisis in October 2021, the average energy bill has increased significantly. National Energy Action estimates that 6.1 million UK households are currently in fuel poverty, unable to afford to heat their homes to the temperature needed to keep warm and healthy, and falling into debt. In October 2021, we estimated there were 4.5 million UK households in fuel poverty.

Read More about Fuel poverty

Lived Experiences of Fuel Poverty

6.1 million UK households are in fuel poverty. Read these real-life experiences of the devastating impact high energy bills and poor energy efficiency can have, especially amid the cost of living crisis.

Energy Crisis

The Energy Crisis began in October 2021 and has dragged millions into fuel poverty. See the latest on the crisis here and what support is available.

Water Poverty

Innovation and Technical Evaluation

Warm and Safe Homes in Fishwick

Schools & Education Resources


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News & Insights

All News

New community retrofit hub project extends into Oldham to help households access energy efficiency improvements to their homes

Posted on 01st Jul 2025
Householders in Oldham now have access to a local energy action team to help make their homes more energy efficient, through fuel poverty charity National Energy Action’s new pilot project that opened this month. 
Nation / Region: North West, England,
Content Type: News
Tags: Retrofit

Price cap falling tomorrow ‘welcome’ but energy bills ‘remain punishingly high’

Posted on 30th Jun 2025
The energy price cap will fall 7% from tomorrow (1 July). This means a typical household will pay £1,720 a year, down from £1,849.
Nation / Region: UK,
Content Type: News
Tags:

Anti-Poverty Strategy ‘not fit for purpose’

Posted on 19th Jun 2025
After 19 years of waiting the Northern Ireland Executive launched their draft Anti-Poverty Strategy on Tuesday 17 June.
Nation / Region: Northern Ireland,
Content Type: News
Tags: Blog

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