Energy and Benefits Advice (From 4 Jan)

Energy and Benefits Advice and Support Service

0800 304 7159

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Monday to Thursday, 10am-4pm and Friday, 10am-12.30pm

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National Energy Action
Who we are

National Energy Action is the national charity working to end fuel poverty in England, Wales and Northern Ireland. Find out more about the challenge we face, the difference we make, and the difference you can make. We also work closely with our sister charity Energy Action Scotland. You can find out more about their work to tackle fuel poverty in Scotland at www.eas.org.uk

We offer advice and support to fuel-poor households in England, Wales and Northern Ireland, as well as advocating for policy and regulation to protect the most vulnerable households. We also offer training to frontline staff of other organisations, so they can best support fuel-poor households.

We do not work alone. Partnerships and collaboration have been at the heart of National Energy Action for over 40 years, helping us drive better health and wellbeing outcomes for people struggling to heat their homes.

Our Story about Who we are
What is
Fuel poverty

We define fuel poverty as a household needing to use 10% of their income on keeping their home warm.

Since the beginning of the energy crisis in October 2021, the average energy bill has been historically high. Millions of UK households are currently in fuel poverty, unable to afford to heat their homes to the temperature needed to keep warm and healthy, and falling into debt.

Read More about Fuel poverty

Lived Experiences of Fuel Poverty

Millions of UK households are in fuel poverty. Read these real-life experiences of the devastating impact high energy bills and poor energy efficiency can have, especially amid the cost of living crisis.

Energy Crisis

The Energy Crisis began in October 2021 and has dragged millions into fuel poverty. See the latest on the crisis here and what support is available.

Water Poverty

Innovation and Technical Evaluation

Warm and Safe Homes in Fishwick

Schools & Education Resources


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News & Insights

All News

Blog: Warm Homes Plan

Posted on 13th Feb 2026
The Warm Homes Plan sets a clear ambition and a welcome target of lifting 1 million homes out of fuel poverty.  However, in its current form, there is a real risk that it does not deliver warmth for the most vulnerable.
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Blog – Reflecting on our biggest fuel poverty conference ever

Posted on 12th Feb 2026
Bringing together almost 500 delegates, 40 exhibitors and 38 speakers, our biggest ever fuel poverty conference has just concluded.
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National charity ‘shines a light’ on 45 years of fighting fuel poverty

Posted on 10th Feb 2026
Charity National Energy Action’s Annual Fuel Poverty Conference marks 45 years of fighting fuel poverty by lighting up the Gateshead Millennium Bridge.
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Content Type: News
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