Get Help

If you or someone you know can’t afford to heat their home then we’re here to help – we offer a range of advice and support both directly to people in need, and via frontline workers and other intermediaries.

Call 0800 304 7159, Monday to Friday 10.00 am-12.00 noon

Warm and Safe Homes Advice

NEA’s WASH Advice Service is a free support service providing advice to householders in England and Wales on their energy bills and keeping warm

Additional Help

Trusted organisations that may also be able to help you.

Advice Resources

NEA has developed a series of multi-lingual information leaflets aimed at frontline workers to help provide advice in the communities.

What to do if you are struggling with your energy bills 

Some actions you can take if you’re struggling with your energy bills