Our phone lines are currently operational Monday to Friday, 10.00 am – 12.00 noon but if advisers are busy you may find the line goes to voicemail. If you are unable to get through you can complete our online referral form here but please be aware we may not be able to get back in touch straight away. Please see the link below for other agency support.

Warm And Safe Homes Advice

0800 304 7159


Available in England and Wales, NEA’s WASH Advice Service is a free support service providing advice to householders in England and Wales on their energy bills and keeping warm and safe in their home. We can also help with benefits advice and income maximisation.

It offers advice workshops direct to householders and training to frontline staff.

Advice on switching suppliers

Vanessa is a mum of three and received help through our WASH Advice service

What is on offer?

Face-to-face, telephone and online support for householders and case workers

Engagement sessions, workshops and community events. Contact wash@nea.org.uk for more information

Training for frontline staff

Click for more information

We can help you with

Benefits advice and income maximisation

Support with gas and electricity accounts including fuel debt

Switching suppliers

Energy efficiency

Trust fund applications

Water rates

Warm Home Discount and Priority Services Register information

Ways to contact the advice service

Speak to an adviser

Call 0800 304 7159 or use SignVideo

Text chat to an adviser on Facebook

More information

Advice leaflets and videos with BSL interpretation can be found in our Advice and Support section.