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Warm Home Discount Industry Initiatives

The Warm Home Discount places an obligation on medium and larger energy suppliers to support people who are living in or at risk of fuel poverty. Some smaller suppliers also voluntarily participate in part of the scheme.

The Industry Initiative element of the scheme is a valuable part of the scheme which allows suppliers to help fuel-poor customers through third parties.

NEA is proud to have been a trusted partner on the scheme for almost 10 years, and we currently work with 8 suppliers to provide direct advice and support to people who need it most.

Our projects:

Aim to maximise the impact of the WHD II support to help tackle fuel poverty and ensure that vulnerable, low-income households across England and Wales can enjoy warmer, healthier homes

Use a multifaceted approach to deliver support for fuel-poor households and the professionals who support them

Offer a holistic package of support to vulnerable clients

Have been successfully audited and are fully compliant with the WHD II scheme

During the last scheme year NEA was able to deliver lifechanging interventions to fuel poor households across England and Wales including:

  • We provided more than 1,400 people with benefits entitlement checks, resulting in the receipt of an additional £3.8m per year in benefits. This equates to an average increase in income of more than £2,700 per person helped.
  • We provided more than 150 households with energy efficiency measures and/or energy efficient appliances.
  • We gave more than 4,500 households energy advice to help them understand how to better use energy to keep themselves warm and well at a lower cost.
  • We trained more than 2,800 people to provide energy advice, who we estimate will go on to help more than 940,000 households per year securing a project legacy far beyond the operating period.
  • We secured and administered more than almost £70,000 of financial assistance and debt relief, helping people to clear their energy debts so that they can continue to keep on supply.

NEA would like to say a huge thankyou to all our partners for their support in helping us make a difference to the lives of people living in fuel poverty.

In 2020-21 we are delivering on behalf of eight suppliers.

“OVO has worked with NEA for many years providing Warm Home Discount Industry Initiative funding to numerous programmes. NEA have helped to support with free fuel debt training, City and Guilds qualifications and energy efficiency training, equipping workers across England and Wales to better support vulnerable members. The programme has also assisted thousands of consumers, providing one to one energy advice and support when they most need it.”

Tanya Robertson WHD Customer Service Manager

“NEA are one of the most recognisable and professional organisations in tackling fuel poverty, which is why EDF are proud to support them as part of our Warm Home Discount Industry Initiative scheme. Each year NEA provide vital and life changing advice to thousands of customers who struggle with a range of issues. In partnership we are able to provide funding to support the upskilling of frontline practitioners to provide energy efficiency advice and/or to make appropriate referrals to specialist services for low Income and vulnerable households. This service also provides appropriate signposting to our WHD Broader Group scheme, this is especially important to those customers who may have not approached us as an energy company for support. In recent times supporting customers in vulnerable situations is more important than ever, which is why EDF are so proud to be working with a company like NEA.”

EDF Warm Home Discount Team

To learn more and discuss how we can support you to meet your Warm Home Discount read our brochure, or contact Jen Carruthers Jones, Head of Business Growth and Partnerships.