Smart Energy GB in Communities

Smart Energy GB in Communities is part of Smart Energy GB’s campaign to inform and inspire people about smart meters and the benefits they bring.

Since 2016, NEA has been working with Smart Energy GB to lead and deliver the Smart Energy GB in Communities programme. Activities include briefings, funding and free resources to support engagement activities.

Through the programme, NEA partners with organisations from the voluntary and public sectors. This means we’re able to work with trusted, expert organisations across the country to ensure people understand the benefits of smart meters and how they work.

Since the in Communities programme commenced, NEA has developed and delivered smart meter training to 1,769 frontline professionals/volunteers who in turn have gone on to support thousands of vulnerable householders across Great Britain. Also, since 2016, a total of 320 large and small grants have been awarded to trusted partners, stimulating smart meter activities at a local and regional level, as well as demonstrating the positive and meaningful impact of direct, face-to-face engagement with vulnerable consumers.

NEA believes that smart metering has the potential to provide real benefits for householders in vulnerable circumstances, but only if these individuals are effectively engaged and supported throughout the smart meter journey. NEA is pleased to be working with Smart Energy GB to ensure that everyone has the same opportunities to engage in the smart meter rollout, regardless of personal circumstance or where they live.

Smart meters are being installed by energy suppliers. To find out more, you can contact your energy supplier or visit the Smart Energy GB website.

For further information about NEA’s practical work on smart meters contact Heather Critchlow.


NEA and the smart meter rollout

Accessible in-home display

Policy and advocacy

Research and practical delivery

Consumer reference group

Frameworks, principles and good practice guidance