Benefits Advice Banner
Benefits Advice and Support Service
0800 138 8218
Phone lines and SignVideo open
Monday to Thursday, 10.00am-4.00pm & Friday, 10.00am-12.30pm

Our free and confidential benefits advice service helps you maximise your income by making sure you get the benefits you are entitled to. Open to anyone living in England and Wales we offer full support with:

Benefit entitlement checks

Not sure what you’re entitled to?
We’ll give you personalised advice based on your situation and help you understand which benefits you can claim.

Guidance on benefit applications and claim support

Struggling with forms?
Our friendly expert advisers are here to help you with any claim, step by step.

Advice on Universal Credit

Get clear, straightforward information about Universal Credit.

With an estimated £23 billion in benefits and social support going unclaimed in 2024, make sure you are not the one missing out.

Our free advice and support is here to help you navigate the system. Our service is fully confidential and we provide a safe, welcoming and non-judgmental environment.

You can self-refer to the service here.

Take a look at our Additional Help page for details of organisations who may also be able to offer assistance.