Open Monday-Friday, 10am-12noon


0800 304 7159

Our phonelines are currently operational Monday to Friday 10.00am to 12.00 noon.
We know it is a difficult and worrying time for people at the moment, we are getting extraordinarily high volumes of calls and emails coming through which may mean we can’t answer or get back to you as quick as we would like to. We really appreciate your patience. Take a look at our Additional Help page for details of organisations who may be able to offer assistance.

Available in England and Wales, NEA’s WASH Advice Service is a free support service providing advice to householders in England and Wales on their energy bills and keeping warm and safe in their home. We can also help with benefits advice and income maximisation.

It offers advice workshops direct to householders and training to frontline staff.

Ways to contact the advice service

Speak to an adviser

Call 0800 304 7159 or

Talk to us on webchat

What is on offer?

Face-to-face, telephone and online support for householders and case workers

Engagement sessions, workshops and community events. Contact wash@nea.org.uk for more information

Training for frontline staff

Click for more information


We can help you with

Benefits advice and income maximisation

Support with gas and electricity accounts including fuel debt

Switching suppliers

Energy efficiency

Trust fund applications

Water rates

Warm Home Discount and Priority Services Register information


More information

Advice leaflets and videos with BSL interpretation can be found in our Advice Resources section.