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Warm and Safe Homes Advice
Lines will reopen on Monday 4 March at 10.00 am

Due to excessive demand we have had to make the decision to temporarily close the WASH Advice line. We are a small team and working hard to get through the referrals we have already received. If you are waiting for a call back, please be patient and one of our team will be in touch. The lines will reopen 10.00 am on Monday 4 March. Thank you for your patience.
Please look through our additional webpages where you may find some useful information.

Take a look at our Additional Help page for details of organisations who may also be able to offer assistance.


Available in England and Wales, National Energy Action’s Warm and Safe Homes (WASH) Advice Service is a free support service providing energy bill help to householders in England and Wales on their bills and keeping warm and safe in their home. We can also help with benefits advice and income maximisation.

It offers advice workshops direct to householders and training to frontline staff.

Ways to get energy bill help

Get energy bill help by phone
Speak to an adviser to get energy bill help.

Call 0800 304 7159 or

Get energy bill help with our webchat
Talk to us on webchat. Our webchat is open 13:00 – 16:00 on Mondays, Wednesdays and Fridays.
Get energy bill help with our online form
Make a referral to get energy bill help.

Click here to fill in an online referral form


What is on offer?

Face-to-face, telephone and online energy bill help for householders and case workers

Face-to-face, telephone and online energy bill help for householders and case workers

Get energy bill help via engagement sessions, workshops and community events.

Engagement sessions, workshops and community events to offer energy bill help. Submit a request.

Get energy bill help via training

Training for frontline staff


We can help you with

Benefits advice and income maximisation

Support with gas and electricity accounts including fuel debt

Switching suppliers

Energy efficiency

Trust fund applications

Water rates

Warm Home Discount and Priority Services Register information


Get more energy bill help

Advice leaflets and videos with BSL interpretation can be found in our Advice Resources section.

All pages on our website can be easily translated into over 100 other languages using ReciteMe. It will also read pages aloud in over 60 different languages and you can adjust fonts and colours to help with dyslexia or neurodiversity.

Simply click the button near the top right-hand of the screen with a picture of a speaker and flags to get started. For about Recite Me go to https://www.nea.org.uk/news/national-energy-action-adds-accessibility-tool-recite-me-to-website/.