Phone lines open Monday-Friday, 09:30 -16:00

0800 304 7159

Take a look at our Additional Help page for details of organisations who may be able to offer assistance.

Available in England and Wales, NEA’s WASH Advice Service is a free support service providing advice to householders in England and Wales on their energy bills and keeping warm and safe in their home. We can also help with benefits advice and income maximisation.

It offers advice workshops direct to householders and training to frontline staff.

Ways to contact the advice service

Talk to us on webchat. Our webchat is open 13:00 – 16:00 on Mondays, Wednesdays and Fridays.

What is on offer?

Face-to-face, telephone and online support for householders and case workers

Engagement sessions, workshops and community events. Submit a request.

Training for frontline staff

We can help you with

Benefits advice and income maximisation

Support with gas and electricity accounts including fuel debt

Switching suppliers

Energy efficiency

Trust fund applications

Water rates

Warm Home Discount and Priority Services Register information

More information

Advice leaflets and videos with BSL interpretation can be found in our Advice Resources section.