Due to excessive demand we have had to make the decision to temporarily close the WASH Advice line. We are a small team and working hard to get through the referrals we have already received. If you are waiting for a call back, please be patient and one of our team will be in touch. The lines will reopen 10.00 am on Monday 4 March. Thank you for your patience.
Please look through our additional webpages where you may find some useful information.
Take a look at our Additional Help page for details of organisations who may also be able to offer assistance.
Available in England and Wales, National Energy Action’s Warm and Safe Homes (WASH) Advice Service is a free support service providing energy bill help to householders in England and Wales on their bills and keeping warm and safe in their home. We can also help with benefits advice and income maximisation.
It offers advice workshops direct to householders and training to frontline staff.
Ways to get energy bill help
Speak to an adviser to get energy bill help.
Call 0800 304 7159 or
Talk to us on webchat. Our webchat is open 13:00 – 16:00 on Mondays, Wednesdays and Fridays.
Make a referral to get energy bill help.
What is on offer?
Face-to-face, telephone and online energy bill help for householders and case workers
Engagement sessions, workshops and community events to offer energy bill help. Submit a request.
Training for frontline staff
We can help you with
Benefits advice and income maximisation
Support with gas and electricity accounts including fuel debt
Trust fund applications
Warm Home Discount and Priority Services Register information
Get more energy bill help
Advice leaflets and videos with BSL interpretation can be found in our Advice Resources section.
All pages on our website can be easily translated into over 100 other languages using ReciteMe. It will also read pages aloud in over 60 different languages and you can adjust fonts and colours to help with dyslexia or neurodiversity.
Simply click the button near the top right-hand of the screen with a picture of a speaker and flags to get started. For about Recite Me go to https://www.nea.org.uk/news/national-energy-action-adds-accessibility-tool-recite-me-to-website/.