Over the last year, NEA has worked alongside Citizens Advice on a number of issues in order to facilitate better outcomes for fuel poor and vulnerable households in the energy market. This has included:
- Working together closely on the next gas distribution network price control through attendance of Ofgem working groups, resulting in a continuation of the FPNES and a new vulnerability principle within the licence conditions;
- Aligning on some aspects of the targeted charging review so that domestic customers do not face unfair increases in their bills as a result of changes to network charging regimes;
Using the results from Citizens Advice’s “Picking up the Pieces” report in our own advocacy in order to influence Ofgem to alter the suppler of last resort process to better serve consumers.
NEA has also worked with Citizens Advice to facilitate knowledge sharing sessions with the broader NGO community which allow the work done by Citizens Advice to propagate more fully through the set of advocates who can amplify the messages.
Our response to this consultation Whilst we are generally supportive of the items presented in the draft plan, there are several things that NEA believe require more attention.
Download the full response here