Over the last year, NEA, alongside other consumer groups, worked with Ofgem to secure some key improvements in the treatment of domestic customers. In particular, we worked to ensure that low income and vulnerable customers had adequate protections in gas and electricity markets.
Ofgem has once again moved in a positive direction over the last year. To continue this momentum, it is vital these key commitments are honoured. Our consultation response below builds on this progress and outlines how the proposed plan for the next two years could strengthen support and protection of vulnerable and fuel poor customers.
Download the full response here