Fuel Debt Advice in the Community

“I thought this was a brilliant seminar! I thought I had a good understanding prior but learnt so much more!”

Delivered across three webinars this course aims to provide an understanding of the causes of fuel debt, issues householders may face with meters, fuel statements, payment and tariff options. It also considers consumers, private landlords and fuel suppliers obligations, as well as complaints procedures and support available for low-income and vulnerable households.

Webinars are delivered live by our expert tutors to small groups to ensure a good level of interaction and support for learners.

This subject is aimed at frontline staff / volunteers working with low-income and vulnerable households who may be in fuel debt or at risk from fuel debt.


  • causes of and identify solutions for fuel debt
  • customer, supplier and private landlord responsibilities
  • how to read meters, fuel statements and rectify common billing errors
  • suppliers’ customer service processes and complaints procedures
  • tariff and payment options, Warm Home Discount Scheme, grants and other forms of assistance – including trusts and hardship funds


  • The causes of fuel debt
  • Electricity, gas meters and recording consumption
  • Consumer, private landlord and fuel supplier’s rights and responsibilities
  • Tariff and payment options
  • Fuel statements
  • Common billing errors
  • Definitions of vulnerability used by the energy industry
  • Contacting the supplier and complaints procedures
  • Switching
  • Help available to low-income and vulnerable families – including Priority Services Register, Warm Home Discount Scheme, trust and hardship funds


To gain a Level 2 City & Guilds qualification an option assessment is now available.  This consists of an open book exam which will take a maximum of three hours to complete. Candidates are encouraged to use their course hand-outs to help complete the exam.

DURATION – 3 X half-day (2.5 hour) webinars


The course will be split across three webinars delivered live via Zoom (video conferencing facility) by our expert tutors to small groups to ensure a good level of interaction and support for learners. Participants will require a device with a camera and sound.


NEA MembersNon Members
Not for profit organisations£268 + VAT£308 + VAT
Commercial organisations£314 + VAT£354 + VAT

FUNDED PLACES: unfortunately all funded places have been allocated for the time being however there may be more available later in the year. Please keep an eye on this page for updates.

Group sessions are available; for more information contact Lynsey Thompson


New dates coming soon.


For further information please contact Lynsey Thompson
Telephone: 0191 269 2946.