Open Monday-Friday, 10am-12noon
0800 304 7159
Our phonelines are currently operational Monday to Friday 10.00am to 12.00 noon.
We know it is a difficult and worrying time for people at the moment, we are getting extraordinarily high volumes of calls and emails coming through which may mean we can’t answer or get back to you as quick as we would like to. We really appreciate your patience. Take a look at our Additional Help page for details of organisations who may be able to offer assistance.
Available in England and Wales, NEA’s WASH Advice Service is a free support service providing advice to householders in England and Wales on their energy bills and keeping warm and safe in their home. We can also help with benefits advice and income maximisation.
It offers advice workshops direct to householders and training to frontline staff.
Ways to contact the advice service
Speak to an adviser
Call 0800 304 7159 or
Talk to us on webchat
Make a Referral
What is on offer?
Face-to-face, telephone and online support for householders and case workers
Engagement sessions, workshops and community events. Contact firstname.lastname@example.org for more information
Click for more information
We can help you with
Benefits advice and income maximisation
Support with gas and electricity accounts including fuel debt
Trust fund applications
Warm Home Discount and Priority Services Register information
Advice leaflets and videos with BSL interpretation can be found in our Advice Resources section.