Free Supported E-learning
NEA is currently offering a range of free supported e-learning and webinars
Available free of charge to frontline staff and volunteers from non-commercial organisations that regularly encounter those in, or at risk of, fuel poverty, i.e. essentially those on a low income/in a vulnerable situation and who are struggling to manage their household bills.
Based on guidance from Government regarding the COVID-19 situation NEA has suspended all face-to-face training and exams until further notice. The following Supported E-Learning is currently available and we are also in the process of developing new e-learning modules and a series of Webinars. For further details please contact – email@example.com
Fuel Poverty and Health – available now
The course looks at the causes and impacts of fuel poverty with a focus on the health impacts. It aims to help delegates identify those likely to be at risk from fuel poverty and signpost to assistance.
Introduction to Domestic Energy Efficiency– available now
The course aims to make delegates aware of how householders may be able to use their energy more efficiently and reduce possible waste whilst still maintaining a warm and comfortable home.
Introduction to Domestic Smart Meters – available now
This course is designed for those frontline staff working householders requiring an understanding of smart meters and the in-home display.
Vulnerability in the Energy Market– available now
This 1.5 hour webinar will look at how fuel suppliers, Distribution Network Operators, Gas Distribution Network Companies and Ofgem define vulnerability and the support on offer, such as the Priority Services Register.
Fuel Poverty & Health – available now
This 2.5 hour webinar will look at the causes and impacts of fuel poverty with a focus on the health impacts. It aims to help delegates identify those likely to be at risk from fuel poverty and signpost to assistance.
Fuel Debt Advice in the Community – available now
This course will be delivered over three webinars and aims to provide delegates with an understanding of the causes of fuel debt, issues householders may face with meters, fuel statements, payment and tariff options.
It also considers consumers, private landlords and fuel suppliers obligations, as well as complaints procedures and support available for low-income and vulnerable households.
Paying for Fuel – available now
The Paying for Fuel webinar will look at how we are charged for gas and electricity, the types of tariffs we use and how we can limit our expenditure. It aims to help delegates understand the content of fuel statements and how we can use this information to switch tariff or supplier.
Published on 28-08-2020