We wish to stress again, that fuel poor households cannot end up being disproportionate sponsors of hitting the renewable electricity target. It is imperative that there is a fair distribution of the cost of decarbonisation with those on the lowest incomes protected.

The proposed projects clearly appear to contribute to protecting and empowering consumers in Northern Ireland.

NEA has a long-standing interest in smart meters and their roll-out in Great Britain and Northern Ireland, particularly with regard to their impact for vulnerable and fuel poor consumers.

NEA NI response to the Utility Regulator’s Consumer Protection Programme 2024-29 Consultation.

The Consumer Council for Northern Ireland (CCNI) plays a fundamental role in providing vital information, advice and advocacy for all consumers in Northern Ireland, with a focus on vulnerable consumers. This work has great importance for NEA and many organisations throughout Northern Ireland, both strategically and operationally, and we welcome the opportunity to respond to this Draft Corporate Plan 2021–2022.

It is imperative that prepayment meter (PPM) customers continue to receive protection. The CMA stated in its initial ruling of the energy market investigation that PPM customers have higher actual and perceived barriers to switching that arise from both lack of internet connectivity and the need to physically change meter to switch to a wider range of tariffs.

Over the last year, NEA has worked alongside Citizens Advice on a number of issues in order to facilitate better outcomes for fuel poor and vulnerable households in the energy market.

NEA Northern Ireland has made some comments around the objectives in the draft Forward Work Programme and believe that the projects identified in the document are the right ones and have no queries regarding same. We have made some suggestions, which we hope are helpful on priority projects, which we feel may enhance the Forward Work Programme 2020–21.

Given the stated aim to target low income, fuel poor and vulnerable households; NEA believes it is paramount that beneficiaries of the scheme receive adequate consumer protections.