Our response to this consultation is based around three key themes summarised in the document

NEA welcomes the proposals to enhance the consumer experience of smart meters, particularly the focus on post-install aftercare and remedy.

NEA response to Ofgem’s consultation on a framework for consumer standards and policy options to address priority customer service issues

NEA response to Ofgem’s call for evidence on levelising payment method cost differentials

NEA response to Ofgem’s call for input on the allowance for debt-related costs (price cap)

NEA response to Ofgem’s Call for Evidence on Prepayment Rules and Protections

NEA argues that the proposed rules on financial resilience should only be implemented if they do not lead to an increase in the level of the price cap.

NEA argues that our clear preference is for the Enhanced Status Quo option.

NEA sets out the points that Ofgem should focus on.