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NEA’s response to Ofwat’s Payment, help and debt guidelines consultation, 2021
Post on 28th Jul 2021
NEA is pleased to respond to this open consultation on the proposed changes to the guidelines for water companies in supporting residential customers to pay their bill, access help and repay debts.
NEA’s response to Ofwat’s consultation ‘PR24 and beyond: Creating tomorrow, together
Post on 22nd Jul 2021
NEA is pleased to respond to this open consultation on the vision for the next water price review, PR24, highlighting opportunities to strengthen the vision around customer affordability and vulnerability.
NEA response to CCW’s Water Affordability Review call for evidence
Post on 15th Dec 2020
NEA’s Response to the CCW Call for Evidence for the Water Affordability Review. NEA considers all aspects of the current affordability support in water, highlighting areas of best practice, possible improvements and learnings from other sectors to help develop a suite of support measures which are sustainable, fair, and accessible for all.
Surviving the Wilderness: The landscape of personal debt in the UK
Post on 04th Nov 2020
Following on from the June 2020 NEA policy paper “The Gathering Storm: Utility Debt and Covid-19”, this paper provides an evidence synthesis of personal debt, both prior and post the Covid-19 outbreak, with a focus on the shift from consumer debt, such as loans and credit cards, to household debts, such as arrears with utility providers, offering a comparison of known debt levels in energy, water and local government.
Comments on Provisional Findings of Water Redeterminations 2020
Post on 28th Oct 2020
NEA recognises that many low-income households experience affordability issues with their essential household bills, rarely struggling with one bill in isolation, and as a result is delivering a programme of work which seeks to support ‘People Living in Water Poverty and Fuel Poverty’.
Social Tariffs in Water: The Impact of COVID-19
Post on 27th Jun 2020
In the first few months of 2020, the world watched a global pandemic unfold. Countries around the world were imposing strict nationwide lock-downs, with economies basically shutting down to control the spread of the virus. The turning point for the UK came on 23rd March when Prime Minister Boris Johnson addressed the nation.