Smart Meters: Getting the most out of the in-home display

The ‘Getting the Most Out of the In-Home Display’ webinar will provide learners with an understanding of how the in-home display (IHD) can help the consumer to take advantage of the information it provides and help towards changing their energy related behaviour.

The course content has be informed by research conducted into the role of smart meters and the benefits they provide to the consumer.


This course is for frontline staff providing energy efficiency advice and helping consumers get a better understanding of the in-home display and how it can help make them more aware of their energy use and costs.  


  • explain what the IHD is and how it can help the consumer to better understand their energy use
  • explain the accessible IHD
  • how the information the IHD provides might be used to bring about behaviour change
  • identify sources of help to resolve IHD issues


  • the smart meter system and the purpose of the IHD
  • information provided by the IHD
  • the accessible IHD
  • how the IHD can be used to increase the consumer’s awareness of energy use and costs
  • benefits of using the IHD
  • how the consumer might be encouraged to use their IHD
  • sources of information and advice

Please note that the course content will focus mainly on England and Wales. If you are based in Northern Ireland or Scotland and interested in this course, please contact lynsey.thompson@nea.org.uk before booking so we can discuss the main differences.


1.5 hours

Delivery method

This course is generally delivered via webinar however, face-to-face courses can also be delivered upon request.

How will the webinar work?

All webinars are delivered live by our expert tutors.

We keep group sizes small to ensure a good level of interaction and support for learners.

We generally use Zoom (video conferencing facilities). To join the webinar, learners will require a suitable electronic device with sound and internet access and preferably a video camera and microphone.

Following the webinar learners will also receive a handout booklet covering the course topics.


Open access webinar fee – per person

*FUNDED PLACES are available to non-commercial organisations based in England and Wales (such as local authorities, housing associations, advice agencies etc). Learners must also be frontline staff or volunteers that encounter and provide advice to those in or at risk of fuel poverty.

For those not eligible for a funded place, fees are as follows:

NEA MembersNon Members
Not for profit organisations£50 + VAT£60 + VAT
Commercial organisations£60 + VAT£70 + VAT

PLEASE NOTE that the NEA members discount only applies to ‘enhanced’ membership as outlined in the membership documentation.

Group/in-house fee – per group

Group webinars are available upon request.

We can accommodate up to 20 learners per course and the dates / times can be arranged to best suit the group.

Please contact NEA for further details on fees etc.

Open access webinar dates

To view a list of open access webinar dates and book places, please select the button below.


Contact for further details

Lynsey Thompson, National Energy Action