Level 3 Award: Energy Awareness 6281-01

This three-day course leading to the NEA/City & Guilds Level 3 Award in Energy Awareness 6281-01 is widely recognised as an industry standard for domestic energy advice and is also identified as one of the benchmark qualifications within the PAS2035 Standards for Retrofit Advisers .

 Running for more than 30 years and reaching more than 28,000 learners this is our most popular course and is available on an open access, in-house and e-learning basis.

Open Access Training Dates

Based on guidance from Government regarding the COVID-19 situation NEA has suspended all face-to-face training and exams until further notice. This course is available via e-learning, click here for further details.

Birmingham 29/09/2020 30/09/2020 01/10/2020 07/10/2020 08/10/2020
Manchester 13/10/2020 14/10/2020 15/10/2020 21/10/2020 22/10/2020
Newcastle 03/11/2020 04/11/2020 05/11/2020 10/11/2020 11/11/2020
London 01/12/2020 02/12/2020 03/12/2020 09/12/2020 10/12/2020

* This course can also be delivered in-house to organisations wishing to train a group of staff and via e-learning.

Please note that course and exam dates are provisional and may change depending on demand. Further details and updates will be sent to those booked onto a course and final confirmations are usually send out approximately two weeks prior the course start date.


This course is designed for staff involved in providing householders with energy efficiency advice either face-to-face or by telephone. Also identified as one of the benchmark qualifications within the PAS2035 Standards for Retrofit Advisers.


No prior knowledge of the subject is required, however, as this is a level 3 qualification delegates will require basic literacy and numeracy skills. The course will include written activities as well as calculating fuel bills; calculating running costs of electrical appliances and converting temperatures using simple formulas which will be provided.


The course aims to provide delegates with an understanding of energy advice and the knowledge required to deliver energy advice to householders.



  • the efficiency and appropriate use of heating and hot water appliances and systems and the functions of the controls
  • domestic fuel cost data using the Sutherlands heat cost tables
  • how to record gas and electricity consumption and work out costs
  • payment options for gas and electricity
  • insulation methods for improving the energy efficiency of a range of building types
  • Government assistance to help householders improve the energy efficiency of their homes, including the Affordable Warmth Obligation of the Energy Company Obligation
  • the causes of condensation dampness, how to avoid condensation and remedial actions to combat existing condensation

DURATION – Three days training plus a one-day examination


The course is delivered over three days. Below is a list of the topics covered during each day.

Day One

  • Introduction to the course
  • Fuel poverty and health
  • Basic principles of energy in the home
  • Temperature conversions
  • Heating appliances and systems
  • Heating and hot water systems
  • Control for heating and hot water systems
  • Setting programmers/ timers
  • Mock simulation exercise

Day Two

  • Calculating electricity consumption of appliances and calculating costs
  • Measuring electricity and gas consumption and calculating costs
  • Fuel bills
  • Comparative costs of fuels and heating systems using the Sutherland heat cost tables
  • Fuel payment methods and fuel debt
  • Renewable energy
  • Mock simulation exercise
  • Mock practical

Day Three

  • Measuring energy efficiency of dwellings – Standard Assessment Procedure (SAP) and Energy Efficiency Certificate (EPC)
  • Heat loss
  • Insulation
  • Energy efficiency schemes/ grant aid
  • Dampness and condensation


Assessment will consist of a one-day examination split into the following four sections:

Written Paper One

  • Home Heating
  • Bills, Meters and Paying for Fuel

Written Paper Two

  • Cutting Down Heat Loss
  • Condensation and Dampness
  • Practical Test
  • Calculating running costs of household appliances
  • Setting central heating programmers
  • Simulation
  • Energy advisor role-play

Course fees (open access, per person)

NEA Members Non-Members
Not for profit organisations / charities £698 + VAT £808 + VAT
Commercial / profit making organisations £818 + VAT £928 +  VAT

Courses can also be delivered in-house to organisations wishing to train a group of staff, for further details please contact lynsey.thompson@nea.org.uk

E-learning options are also available, click here for further details.

You can book online here

For more information on courses in England and Wales contact Lynsey  Thompson

For more information on courses in Northern Ireland contact Nichola MacDougall

“I think all home owners should do this course. I think I know more about what is going on in my home now and feel more confident to give advice. The course tutor was great.”

Delegate from Energy Saving Trust, Energy Awareness 6281-01 course – London

Published on 19-05-2020
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