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Supporting vulnerable energy customers this winter
Supporting vulnerable energy customers this winter
Post on 26th Jan 2022
This policy briefing highlights the positive steps that can be taken now by the UK Government and energy regulator Ofgem to respond to the current energy crisis and support vulnerable energy customers this winter. It is hoped that this will prompt policy interventions in advance of Ofgem announcing in February the next revision to the energy price cap.
Nation / Region: England , Northern Ireland , Scotland , UK , Wales
Content Type:Publications
Briefing Paper, Discussion Paper, Energy Costs, Energy crisis, Energy Efficiency, Energy Markets, Energy Tariffs, Fuel Debt
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UK Fuel Poverty Monitor 2020-21
UK Fuel Poverty Monitor 2020-21
Post on 30th Nov 2021
This year’s UKFPM identifies the opportunities associated with decarbonising heat for fuel poor households; the barriers they face in doing so; the likely risks of the decarbonisation agenda for them; and which policy developments and interventions are required to ensure that the decarbonisation of domestic heating can be fair and affordable.
Nation / Region: England , Northern Ireland , Scotland , Wales
Content Type:Publications
Cold Homes, Debt, Decarbonisation, Energy Costs, Energy Markets, Energy Tariffs, Fuel Debt, Fuel Poverty, Net Zero
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Warm and Safe Homes Action Guide
Warm and Safe Homes Action Guide
Post on 27th Nov 2020
This guide is designed to be a practical and easy-to-use document that will help you identify the best solutions for householders in fuel poverty who are worried about keeping their homes warm and safe and paying their energy bills.
Nation / Region: England
Content Type:Publications
Advice, Cold Homes, Energy Advice, Energy Efficiency, Fuel Debt, Fuel Poverty
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The Gathering Storm: Utility debt and COVID-19
The Gathering Storm: Utility debt and COVID-19
Post on 19th Jun 2020
The COVID-19 outbreak has already had a significant impact on household finances, especially those that already struggle with the costs of essential services. But there is a bigger gathering storm. Existing debt issues within the water and energy sectors are being badly exacerbated by the current crisis, and whilst welcome, current provision is not adequate to deal with the scale of these challenges.
Nation / Region: England , Northern Ireland , Wales
Content Type:Publications
COVID-19, Energy Costs, Energy Markets, Fuel Debt, Policy & Research
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NEA response to Ofgem Policy consultation for protecting energy consumers with prepayment meters
NEA response to Ofgem Policy consultation for protecting energy consumers with prepayment meters
Post on 01st Mar 2020
It is imperative that prepayment meter (PPM) customers continue to receive protection. The CMA stated in its initial ruling of the energy market investigation that PPM customers have higher actual and perceived barriers to switching that arise from both lack of internet connectivity and the need to physically change meter to switch to a wider range of tariffs.
Nation / Region: England , Wales
Content Type:Research and Policy
Consultation, Consumer Protection, Debt, Energy Markets, Energy Tariffs, Fuel Debt, Ofgem, Pre-payment meters
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Keeping Britain Warm and Well: How to help millions of people pay a fair price for their energy
Keeping Britain Warm and Well: How to help millions of people pay a fair price for their energy
Post on 17th Feb 2020
The Warm Home Discount (WHD) scheme currently provides a payment of £140 (inclusive of VAT) towards energy bills, and also contains provisions to carry out projects to help low-income and vulnerable households to better afford their energy bill. The scheme was introduced by the Government in April 2011 and is an obligation on energy suppliers funded through bills.
Nation / Region: England , Wales
Content Type:Publications
Cold Homes, Excess winter death, Fuel Debt, Fuel Poverty, Fuel Poverty and Health, Health, Housing, Inequality, Reports
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NEA response to Ofgem’s consultation “Proposals to improve outcomes for consumers who experience self-disconnection and self-rationing”
NEA response to Ofgem’s consultation “Proposals to improve outcomes for consumers who experience self-disconnection and self-rationing”
Post on 22nd Sep 2019
The proposals made in this consultation will undoubtedly have a material affect on the number of customers that self-disconnect and self-ration. They are broadly in line with a number of suggestions that NEA made within our response to the preceding “Prepayment Self-Disconnection and Self-Rationing: A Call for Evidence”.
Nation / Region: England , Wales
Content Type:Publications
Consultation, Fuel Debt, Ofgem
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Achieving Warmth in Whiterock and Westrock: Report findings on the door to door local based approach
Achieving Warmth in Whiterock and Westrock: Report findings on the door to door local based approach
Post on 17th Jun 2014
NEA engaged the University of Ulster to undertake research into the mental health and wellbeing impacts of fuel poverty and how energy efficiency measures can be used to combat them. A significant outcome from the research was it demonstrated to key stakeholders, including the Northern Ireland Assembly and the Public Health Agency that energy efficiency measures delivered alongside a managed network of support can assist fuel poor households and deliver improvements in health and wellbeing.
Nation / Region: Northern Ireland
Content Type:Publications
Community Networks, Energy Costs, Fuel Debt, Fuel Poverty, Fuel Poverty and Health, Health, Off-grid, Oil
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