Skip to main content
Donate
NEA
National Energy Action
  • National energy action
  • CYMRU
  • Northern Ireland
Recite me
  • Home
  • About Us
    • About us
    • News and insights
    • Energy crisis
    • Policy and advocacy
    • Publications and resources
    • Parliamentary groups
    • Retrofit and technical research
  • Get Help
    • Energy Advice and Support Service
    • Benefits Advice
    • Additional help
    • Struggling with energy bills
    • Cost of living and discretionary support
    • Advice resources
    • Smart meter FAQs
  • Work with us
    • Latest events
    • Membership
    • Projects
    • Consultancy and Partnerships
    • Smart Meters
    • Warm Home Discount
  • Training
    • Course outlines
    • Training dates diary
    • Schools and education resources
    • Training in Northern Ireland
  • Support us
    • Make a donation
    • Fundraise for us
    • Support through your company
    • Subscribe for email updates
  • Search the website

Visit our regional sites

  • National energy action
  • CYMRU
  • Northern Ireland

Delivering Advice in the Community

Delivering Advice in the Community
Date: 26th Aug 2020
Content Type: News
Nation / Region: UK
Tags: Advice Delivery , Projects
Maureen Fildes is one of our Project Development Coordinators, providing specialist energy advice in the North East of England. Here she shares some of her experiences.

There’s no average day, no matter how much you try and plan and organise your diary. It’s one of the things I love about what I do.

I usually start projects by building up a relationship with partner organisations. Many have too many people needing their help or don’t have the right skills to advise on energy-related issues. I’ll assist them by delivering group advice sessions or going out to visit their clients in their homes.

You have to get to know people and build up a relationship rather than just go in with ‘who is your gas and electricity supplier’. I might start by discussing eligibility for the Warm Home Discount or Priority Services Register’ but then learn that their boiler is broken because they can’t afford £300 for a repair, or find out that they are living off 50p packets of pasta.

I’ll help them with their fuel debt issues and provide energy efficiency tips, but also check if there’s anyone else they would benefit from seeing. They aren’t pulling a fast one, they aren’t asking for a million dollars, they’re just asking for basic human living rights.


Subscribe to News Updates

Related

Posts

Life through gas: Connecting Homes for Health

Life through gas: Connecting Homes for Health

Posted on 26th Aug 2020
Cold and damp housing conditions impact on health and wellbeing. As well as causing or exacerbating serious physical health conditions
Nation / Region: UK
Community Networks , Health , Partnership Working , Warm Home Discount , Projects , Measures , Research , Impacts
Read More

© 2025 NEA all rights reserved.

National Energy Action (NEA)

National Energy Action (NEA) is an independent charity

Registration No. 290511

Registered in England No. 1853927

Follow us on social media
Quick links
  • Contact Us
  • Membership
  • Help Fight Fuel Poverty
  • Vacancies
  • Subscribe to our Newsletter
  • Privacy Policy
  • Cookies Policy
  • Terms & Conditions

No results could be found

Modal title
...