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Professional | Members of the Public

Fuel Debt Advice in the Community 6281-16

Fuel Debt Advice in the Community 6281-16
Date: 06th Oct 2020
Content Type: Article
Nation / Region: England , Wales
Tags: e-learning , Training

Delivered across three webinars this course aims to provide an understanding of the causes of fuel debt, issues householders may face with meters, fuel statements, payment and tariff options. It also considers consumers, private landlords and fuel suppliers obligations, as well as complaints procedures and support available for low-income and vulnerable households.

Webinars are delivered live by our expert tutors to small groups to ensure a good level of interaction and support for learners.

Free places are available to frontline staff and volunteers that regularly encounter those in or at risk of fuel poverty – i.e. essentially those on a low income / in a vulnerable situation and who are struggling to manage their household bills? Free courses will only be available to non-commercial organisations.

This subject is aimed at frontline staff / volunteers working with low-income and vulnerable households who may be in fuel debt or at risk from fuel debt.

OBJECTIVES

  • causes of and identify solutions for fuel debt
  • customer, supplier and private landlord responsibilities
  • how to read meters, fuel statements and rectify common billing errors
  • suppliers’ customer service processes and complaints procedures
  • tariff and payment options, Warm Home Discount Scheme, grants and other forms of assistance – including trusts and hardship funds

COURSE CONTENT

  • The causes of fuel debt
  • Electricity, gas meters and recording consumption
  • Consumer, private landlord and fuel supplier’s rights and responsibilities
  • Tariff and payment options
  • Fuel statements
  • Common billing errors
  • Definitions of vulnerability used by the energy industry
  • Contacting the supplier and complaints procedures
  • Switching
  • Help available to low-income and vulnerable families – including Priority Services Register, Warm Home Discount Scheme, trust and hardship funds

ASSESSMENT

To gain a Level 2 City & Guilds qualification an option assessment is now available.  This consists of an open book exam which will take a maximum of three hours to complete. Candidates are encouraged to use their course hand-outs to help complete the exam.

DURATION – 3 X half-day (2.5 hour) webinars

HOW WILL THE WEBINAR WORK?

The course will be split across three webinars delivered live via Zoom (video conferencing facility) by our expert tutors to small groups to ensure a good level of interaction and support for learners. Participants will require a device with a camera and sound.

WEBINAR DATES

Learners must attend all three sessions to complete the course and take the exam.

Learners will be asked to join the webinar 15 minutes prior to the start time in order to register.

Date Time Country Book
21 October 1.30 pm WALES BOOK
28 October 1.30 pm ENGLAND BOOK
2 November 1.30 pm WALES BOOK
9 November 1.30 pm WALES BOOK
10 November 9.30 am ENGLAND BOOK
16 November 1.30 pm ENGLAND BOOK
17 November 1.30 pm ENGLAND BOOK
24 November 9.30 am ENGLAND BOOK
25 November 9.30 am ENGLAND BOOK
30 November 1.30 pm WALES BOOK
1 December 1.30 pm ENGLAND BOOK
7 December 1.30 pm WALES BOOK
8 December 9.30 am ENGLAND BOOK
14 December 1.30 pm ENGLAND BOOK
15 December 9.30 am ENGLAND BOOK
12 January 1.30 pm ENGLAND BOOK
13 January 9.30 am WALES BOOK
18 January 1.30 pm ENGLAND BOOK
19 January 9.30 am ENGLAND BOOK
26 January 9.30 am ENGLAND BOOK
26 January 9.30 am WALES BOOK

Group sessions are also available to organisations wishing to train a group of their staff / volunteers

FURTHER DETAILS

For further information please contact Tracy Norris.

Tel: 0191 269 2946 / E-mail: tracy.norris@nea.org.uk

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