We work extensively with the industry, Ofgem, Ofwat and the Utility Regulator in Northern Ireland to ensure that the energy market works for fuel-poor households. Our campaigning has helped secure key improvements.
Most recently NEA has worked hard with the UK Government to improve the accessibility of supplier-led schemes. As a result, the Warm Home Discount and Energy Company Obligation supplier obligation thresholds have reduced, with smaller suppliers carrying obligations to deliver these programmes. There are new quality standards for energy efficiency installations. NEA has helped ensure Ofgem and the UK Government support low-income consumers that face key barriers engaging in the energy market. Our policy advocacy has ensured Ofgem commit to key actions to reduce self-disconnection and wider actions within their Consumer Vulnerability Strategy 2019. Our policy work and research reports have also ensured Ofgem committed to the extension of Fuel Poor Network Extension Scheme to 2025, introduced a new “use it or lose it” allowance and new vulnerability licence conditions for Gas Distribution companies, meaning more consistent treatment of customers.