Warm and Safe Homes Advice Service

To contact the WASH Advice service please complete the form below and one of our advisors will get in touch.

Due to the evolving circumstances surrounding the Covid19 pandemic, and the vulnerabilities of our client base, National Energy Action has taken the decision to restrict certain actives including home visits and event/workshop delivery.

We will still be working to the best of our abilities to support households but this will be restricted to telephone and online advice.

Thank you for your cooperation during this uncertain time.


NEA’s WASH Advice Service is a free support service providing advice to householders in England and Wales on their energy bills and keeping warm and safe in their home.

It offers advice workshops direct to householders and training to frontline staff.

What is on offer

We can help you with

  • Warm Home Discount and Priority Service Register information
  • Support with gas and electricity accounts including fuel debt
  • Switching suppliers
  • Energy efficiency
  • Trust fund applications
  • Water rates
  • Benefits advice and income maximisation

Ways to contact the advice service: 

  • You can speak to an adviser directly by calling 0800 304 7159 / SignVideo
  • The service has its own dedicated Facebook page. If you chat to us, you’ll be taken directly to one of our Project Development Co-ordinators who can give you tailored advice.
  • Agencies can refer or clients can self-refer by filling in the simple form

Your referral will be processed securely and an adviser will contact your client.

All referrals will be assessed to identify opportunities for support from NEA’s income maximisation team, energy advisers and our trusted partners. Please contact wash@nea.org.uk if you have any queries.

  • Referrer's Details

  • Client's Details

  • Support

  • GDPR

  • By ticking the box below you confirm that:

    The client has given their permission for you to pass their information on to NEA.

    You have explained the purpose of doing so and made the client aware that their information will be used by a member of the team to contact them.

    You are processing the client’s data lawfully.

    You are aware your personal details will be kept by NEA for the purposes of completing this referral.

    Any information you supply below will be stored and processed according to NEA's privacy notice


Published on 16-04-2020
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