Our phone lines are currently operational Monday to Friday, 10.00 am – 12.00 noon but if advisers are busy you may find the line goes to voicemail. If you are unable to get through you can complete our online referral form here but please be aware we may not be able to get back in touch straight away. Please see the link below for other agency support.
Warm And Safe Homes Advice
0800 304 7159
Available in England and Wales, NEA’s WASH Advice Service is a free support service providing advice to householders in England and Wales on their energy bills and keeping warm and safe in their home. We can also help with benefits advice and income maximisation.
It offers advice workshops direct to householders and training to frontline staff.
Advice on switching suppliers
Vanessa is a mum of three and received help through our WASH Advice service
What is on offer?
Face-to-face, telephone and online support for householders and case workers
Engagement sessions, workshops and community events. Contact firstname.lastname@example.org for more information
Click for more information
We can help you with
Benefits advice and income maximisation
Support with gas and electricity accounts including fuel debt
Trust fund applications
Warm Home Discount and Priority Services Register information
Ways to contact the advice service
Speak to an adviser
Call 0800 304 7159 or use SignVideo
Text chat to an adviser on Facebook
Make a Referral
Advice leaflets and videos with BSL interpretation can be found in our Advice and Support section.