Terminal Illness and Energy Costs: How to Support Vulnerable Clients
FUNDED WEBINAR
10 November 2026, 9:30am to 12:00pm
Delivered in partnership with Marie Curie
People living with a terminal illness are among those most vulnerable to the impacts of fuel poverty. As health deteriorates, many individuals spend more time at home, require warmer living environments, experience rising energy costs, and may face reduced household income. Living in a cold home can have a significant impact on comfort, wellbeing, dignity, and quality of life.
This collaborative training session, delivered by National Energy Action (NEA) and Marie Curie, brings together expertise in fuel poverty and end-of-life care to help frontline staff recognise risk factors, have supportive conversations, and connect clients with the practical and specialist support they need.
To increase understanding of the relationship between terminal illness and fuel poverty, enabling frontline staff to identify risks early, apply relevant NG6 recommendations in real-world casework, and confidently navigate specialist support services and financial assistance options that improve outcomes for people approaching the end of life.
This webinar is designed for frontline workers encountering vulnerable and low-income groups (particularly with a terminal illness and/or in palliative care) who are at risk due to living in cold and damp homes.
Funded places are available to non-commercial organisations based in England and Wales (such as local authorities, housing associations, advice agencies, etc.). Learners must also be frontline staff or volunteers that encounter and provide advice to those in or at risk of fuel poverty.
- Understand how fuel poverty and terminal illness intersects
- Recognise practical, emotional and financial needs
- Explain the purpose of National Institute for Health and Care Excellence (NICE) Guideline, NG6
- Explain how to have sensitive conversations
- Identify ways to support clients facing fuel poverty and terminal illness
- Definitions of fuel poverty and terminal illness
- Impact of living in a cold home on those with terminal illness
- Lived experiences and statistics from Marie Curie reports
- Key recommendations of NICE Guideline NG6 and findings from the National Energy Action and Marie Curie report Taking the Temperature of NG6
- Practical tools and techniques to support terminally ill clients at risk of or in fuel poverty, including how to confidently discuss home warmth, energy affordability, and support needs with clients.
- Signposting to help and assistance including:
- Warm Home Prescription
- Fuel Bank Foundation
- Crisis Resilience Fund
- Lightning Reach
- National Energy Action
- Marie Curie
- Priority Services Register
Content advisory: this topic may be emotionally challenging. The Marie Curie support is available throughout and after the session: https://www.mariecurie.org.uk/services/support-line
Please note that the course content will focus mainly on England and Wales. If you are based in Northern Ireland or Scotland and interested in this course, please contact trainingadmin@nea.org.uk before booking so we can discuss the main differences.
2.5-hour webinar
The course is delivered online via webinar.
Find out more
Webinars are delivered live by our expert tutors.
We typically use Zoom for our online sessions.
To join, learners will need a device with internet access and sound capability, along with a microphone and webcam to enable full participation.
Once booked, learners should receive a confirmation of booking e-mail. Joining instructions will be sent the week before the course.
10 November 2026, 9:30am – 12:00pm
This is a funded webinar available to non-commercial/not-for-profit organisations based in England and Wales (such as local authorities, housing associations, advice agencies, etc.). Learners must also be frontline staff or volunteers who encounter and provide advice to those in or at risk of fuel poverty.
Attendees will receive a summary document following the session.
All courses and processes are assessed in line with BSI ISO 9001 quality management standards.
To maintain their effectiveness, courses are reviewed and updated on a regular basis. If you identify any gaps, inaccuracies, or areas for improvement, we encourage you to share your feedback with us.
Content advisory: this topic may be emotionally challenging. The Marie Curie support is available throughout and after the session: https://www.mariecurie.org.uk/services/support-line.
If you have any questions, please contact us to discuss.
Fees and funded places
This is a funded webinar. Places are available to non-commercial organisations based in England and Wales (such as local authorities, housing associations, advice agencies, etc.). Learners must also be frontline staff or volunteers who encounter and provide advice to those in or at risk of fuel poverty.
