Developing warm spaces’ capacity to provide energy advice and support

Warm spaces have become a vital source of support for communities across the UK, providing not only a warm and welcoming environment, but also opportunities for social connection, practical assistance and access to trusted advice. 

Over an 18-month project, National Energy Action (NEA) worked with Northern Powergrid, Northern Gas Networks, National Grid Electricity Transmission, National Gas, Egnida and the Energy Innovation Centre to explore how warm spaces can play a greater role in helping people access energy advice and support. The project focused on communities across Yorkshire and the North East of England, with particular attention given to those with higher prevalence of fuel poverty, social isolation and digital exclusion. 

The final project report explores the importance of warm spaces, why they are effective settings for delivering energy advice, the challenges faced by providers, and the impact that tailored support can have on both organisations and service users. It also shares lessons learned from the Open Doors Support Network and provides recommendations for future policy and practice. 

Read the full report and action plan here.