Highlights from our Impact Report for 2023-2024
Millions of households across the UK are in fuel poverty, struggling to afford the cost of keeping their home warm, with many falling into debt. National Energy Action’s Impact Report 2023-24 highlights our work to help those struggling and the challenges we’ve faced over the last year. See the highlights below.
Providing support
13,000
Households living in or at risk of fuel poverty supported.
69.2%
Represented complex cases.
£4,378,441
Annual financial benefit to clients secured through income maximisation and welfare support.
£1,488,961
Immediate direct financial benefit to clients secured through energy advice, crisis fund and fuel debt support.
£3,127,120
Worth of provision of energy efficiency measures to clients.
3,000
Winter Warmth Packs distributed to clients in desperate need.
Campaigning
We, along with countless partners across Great Britain, campaigned for prepayment to be the cheapest form of payment, which Ofgem has now done. Ofgem estimates that the redistribution of costs that made this possible will:
£112 million
Net benefit for low-income consumers.
£12 million
Debt prevented in the energy market.
£100 million
Instantly reduced fuel poverty gap.
Training
7,800
Professionals and advisers trained.
1,300
School children educated.
98%
Learners satisfied with their course.
24% > 96%
Level of knowledge increase reported by learners after their course.
1,500
Professionals across the sector attended our Energy Adviser Bootcamps.
Research
Our research in 2023-2024 represented the lived experience of fuel poverty for clients, frontline professionals and stakeholders by:
1,800
Households surveyed.
70
Households interviewed.
300
Stakeholders engaged.
8
High quality reports published.
17
Conferences and events spoken at or participated in.
Media
62%
Increase in print and online mentions.
7,854
Articles, quotes and op-eds.
1,677
Broadcast appearances and mentions.
9,531
Media mentions and appearances.
4,090
Social media followers.
Fundraising
In 2023-24:
521+
Volunteering hours spent supporting the packing and distribution of Winter Warmth Packs to vulnerable clients.
216
Fundraisers took part in events for National Energy Action.
With thanks to our funders during 2023-2024
| Name | Name | Name | Name |
|---|---|---|---|
| Affordable Warmth Solutions | Energy Systems Catapult | National Gas | Scottish and Southern Energy Networks |
| Agility Eco | Esmee Fairbairn Foundation | National Grid | ScottishPower Energy Networks |
| Anchor Housing | European Climate Foundation | Newport City Homes | ScottishPower Energy Retail |
| Barnsley Metropolitan Borough Council | Flintshire Council | NHS Business Services Authority | SE1 Solar |
| Basingstoke and Deane Borough Council | Fusion 21 Foundation | North East Lincolnshire Council | SGN |
| Beat the Cold | Good Energy | Northern Gas Networks | Shell Energy |
| Belfast City Council | GPE | Northern Ireland Electricity Networks | Sia Partners |
| Bristol University | Greater London Authority | Northern Ireland Housing Executive | Siemens Energy |
| Burnley & Pendle Citizens Advice | Guinness Partnership | Northern Ireland Public Health | Skipton Building Society |
| Cadent Foundation | Huddle Utilities | Northern Powergrid | Smart Energy GB |
| Cadent Gas Limited | Hull City Council | Northumbrian Water Ltd | South East Water |
| Centrica | Hyde housing | Ochil View Housing Association Ltd | South West Water |
| City Bridge Trust | Ipsos | Octopus Energy | Supergen Energy Networks Hub |
| Clarion Housing | Jigsaw Homes | Orbit Housing | Together Housing |
| Community Energy England | Leicester City Council | OVO Energy | Wales and West Utilities |
| Consumer Council Northern Ireland | Liverpool City Region Combined Authority | Places for People | Warm Wales |
| Drax Foundation | Liverpool University | Preston City Council | Water Task and Finish Group |
| E.ON UK | Marches Energy Agency | Rotherham Federation of Communities | Wates Group |
| EDF Energy | Marie Curie | Royal Association for Deaf People | Western Power Distribution |
| Energy Action Scotland | Millfield House Foundation | SCARF | Which? |
| Wise Group |