Supporting Householders on Universal Credit with Fuel Affordability
WEBINAR SPOTLIGHT SESSION
Our Supporting Householders on Universal Credit with Fuel Affordability spotlight aims to provide advisers with the knowledge and skills needed to discuss energy issues with householders whose primary income is Universal Credit.
With 8.4 million people receiving Universal Credit as of January 2026, this spotlight intends to help advisers feel more confident when talking to householders who are in receipt of this means-tested benefit.
This course is designed for frontline advisers and support workers who assist households on Universal Credit with energy-related issues.
- Identify the meaning and extent of fuel poverty
- Explore how claiming Universal Credit can increase the risk of fuel poverty
- Outline assistance available for householders struggling with fuel costs
- Explain barriers preventing Universal Credit claimants from taking up advice
- Explore considerations for making advice stick better with householders
- How to define fuel poverty
- How certain features of Universal Credit can increase the risk of fuel poverty
- Ways to provide support for householders on Universal Credit to manage ongoing fuel costs
- Why it is important to deal with energy arrears as soon as possible
- Options for householders on Universal Credit that are in arrears
- Reasons why households may not engage with energy advice
- Considerations for increasing engagement and making advice stick better
Please note that the course content will focus mainly on England and Wales. If you are based in Northern Ireland or Scotland and interested in this course, please contact trainingadmin@nea.org.uk before booking so we can discuss your requirements.
1.5 hour spotlight session.
The course is delivered online via webinar.
Find out more
Webinars are delivered live by our expert tutors.
We typically use Zoom for our online sessions.
To join, learners will need a device with internet access and sound capability, along with a microphone and webcam to enable full participation.
As this is a spotlight session, speakers will not have the opportunity to answer questions throughout the session, but a contact email will be provided following the session should you have any questions.
Once booked, learners should receive a confirmation of booking email. Joining instructions will be sent the week before the course.
We offer a programme of open access webinars for individuals.
Yes, in-house/group webinars can be arranged upon request. Please contact us for further details.
As this is a short spotlight session, this course is currently only available via webinar.
Funded places are available to non-commercial/not-forprofit organisations based in England and Wales (such as local authorities, housing associations, advice agencies etc). Learners must also be frontline staff or volunteers who encounter and provide advice to those in or at risk of fuel poverty.
This applies to to online delivery only.
After the session, learners will receive a summary handout with useful links and information.
All courses and processes are assessed in line with BSI ISO 9001 quality management standards.
To maintain their effectiveness, courses are reviewed and updated on a regular basis. If you identify any gaps, inaccuracies, or areas for improvement, we encourage you to share your feedback with us.
If you have any questions, please contact us to discuss.
Fees and funded places
| Eligibility criteria for a funded place |
|---|
| FUNDED PLACES are available to non-commercial organisations based in England and Wales (such as local authorities, housing associations, advice agencies etc). Learners must also be frontline staff or volunteers who encounter and provide advice to those in or at risk of fuel poverty. Online delivery only. For those not eligible for a funded place, please select the relevant fee rate above for further details. |
| Not-for-profit organisation | Commercial organisation | |
|---|---|---|
| Open access webinar – per person | £55 plus VAT | £65 plus VAT |
| Group webinar – per course | Contact NEA for details | Contact NEA for details |
| In-person – per course | Contact NEA for details | Contact NEA for details |
| Not-for-profit organisation | Commercial organisation | |
|---|---|---|
| Open access webinar – per person | £65 plus VAT | £75 plus VAT |
| Group webinar – per course | Contact NEA for details | Contact NEA for details |
| In-person – per course | Contact NEA for details | Contact NEA for details |
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