Changing Energy Related Behaviour (Northern Ireland)

CPD ACCREDITED WEBINAR

Changing habits and behaviours can be challenging, yet the small decisions people make every day have a significant effect on their household energy use. To support households effectively, energy advisers need to feel confident in providing practical, behaviour‑focused guidance.

This course explores key theories and insights from the field of decision‑making, with a particular focus on simple, actionable techniques that can help advisers encourage households to act on the energy‑saving advice they receive.

This course is designed for frontline staff across a range of organisations who provide energy-related advice directly to householders, either in person or over the telephone.

COURSE OBJECTIVES

Explain the barriers/cognitive biases discouraging householders from acting on energy advice.
Explain some of the key factors influencing decision making.
Explain actions to encourage householders to act on energy-related advice.

COURSE CONTENT

The main barriers explaining why householders do not always act on energy advice.
Key factors influencing decision making including significant cognitive biases (for example, loss aversion and social norms).
- Actions to help overcome the key biases and encourage people to act on the advice they are given. This includes framing the message – making it personal, relevant and engaging.
- The EAST (make the advice/intervention Easy, Attractive, Social and Timely) model can be used to increase the likelihood of advice being acted on.

2.5 hours – a short comfort break will be included during the course.

The course is generally delivered online via webinar but can also be delivered in-person upon request.

The information on this page relates to webinar delivery only.

If you are interested in an in-person course, please contact nichola.macdougall@nea.org.uk for further details.

Find out more

Webinars are delivered live by our expert tutors and designed for small groups, ensuring a high level of interaction, engaging activities, and support throughout.

We typically use Zoom for our online sessions.

To join, learners will need a device with internet access and sound capability, along with a microphone and webcam to enable full participation.

Following the webinar, learners will also receive a handout booklet covering the course topics.

After the session, learners will receive a learners manual summarising and reinforcing the key topics covered during the course.

In-house/group webinars can be arranged upon request. Please contact us for further details.

Some fully funded places are available, supported by the Public Health Agency, to non-commercial organisations such as local health, housing, Voluntary & Community and advice agency staff etc.

Learners must be frontline staff or volunteers that encounter and provide advice to those in or at risk of fuel poverty.

Discount is available for NEA Enhanced members.

All courses and processes are assessed in line with BSI ISO 9001 quality management standards.

To maintain their effectiveness, courses are reviewed and updated on a regular basis. If you identify any gaps, inaccuracies, or areas for improvement, we encourage you to share your feedback with us.

If you have any questions, please contact us to discuss.