Publications and Resources

Urgent action is needed to improve health outcomes and support the most vulnerable people who are at most risk of needless death and morbidity. Public Health England (PHE) recently warned there is a clear overlap between cold homes and Covid-19…

The Consumer Council for Northern Ireland (CCNI) plays a fundamental role in providing vital information, advice and advocacy for all consumers in Northern Ireland, with a focus on vulnerable consumers. This work has great importance for NEA and many organisations…

NEA’s response to Ofwat’s consultation on their forward programme for 2021/22 outlines four key areas of focus.

NEA NI works closely with the Utility Regulator across many aspects of work, but especially in relation to consumers and policy development, also with the view to empowering consumers and communities. We have made some comments around the objectives in…

NEA’s Response to the Ofgem Consultation on their Forward Work Programme 2021/23 Gas Levy. NEA believes that Ofgem should provide clarity on the actions they will take in the next year of their consumer vulnerability strategy.

NEA’s Response to the BEIS Consultation on Improving home energy performance through lenders. While NEA agrees with the need to move towards Green Mortgages, there are significant risks to fuel poor households that need to be fully understood. These can…

NEA’s response to the Ofgem VCMA Governance Drafting Consultation. NEA is supportive of the vulnerability and carbon monoxide allowance for gas networks. We believe for the allowance to create best value, it should have sufficient focus on supporting vulnerable customers,…

NEA’s Response to the Ofgem FPNES Governance Drafting Consultation. NEA fully supports the Fuel Poverty Network Extension Scheme, and is pleased that it will continue until 2026. In order for the scheme to reach its full potential, Ofgem must require…

NEA’s response to Ofwat’s consultation on the role of customer engagement in the next price review, PR24.

NEA supports the smart meter rollout, and broadly the mechanism for attributing targets to suppliers for the next phase. However NEA believes this could be improved through the addition of targets specifically to upgrade legacy prepayment meters, as well as…

NEA’s Response to the CCW Call for Evidence for the Water Affordability Review. NEA considers all aspects of the current affordability support in water, highlighting areas of best practice, possible improvements and learnings from other sectors to help develop a…

Despite positive attempts to end fuel poverty in Wales, the statutory targets that were in place to eradicate the scourge of cold homes were missed and fuel poverty continues to be a devastating problem. Here, we respond to the Welsh…