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NEA NI response to the Northern Ireland Electricity Networks Ltd Transmission and Distribution 7th Price Control (RP7)

NEA NI response to the Northern Ireland Electricity Networks Ltd Transmission and Distribution 7th Price Control (RP7)

Back in November 2022 we responded to an earlier development of this price control. Key areas we highlighted were the importance of NIE Networks working closely with the Utility Regulator’s (UR) Consumer Protection Programme and Best Practice Framework to support vulnerable consumers and indeed prevent vulnerabilities that energy markets can cause.

The UR should be pushing NIE Networks for realistic but stretching targets and ensuring that there are no rewards for Business as Usual activities. As outlined above, customers should be protected, and best practice upheld at all times.

Customer satisfaction levels, customer service registers, guaranteed level of service, and improvement in worst served customers should all have stretching targets to ensure a quality and best in class service for customers.

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NEA NI response to the NIE Networks Ltd Transmission and Distribution 7th Price Control (RP7)
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