Phone lines open Monday-Friday, 09:30 -16:00
0800 304 7159
Take a look at our Additional Help page for details of organisations who may be able to offer assistance.
Available in England and Wales, NEA’s WASH Advice Service is a free support service providing advice to householders in England and Wales on their energy bills and keeping warm and safe in their home. We can also help with benefits advice and income maximisation.
It offers advice workshops direct to householders and training to frontline staff.
Ways to contact the advice service
Speak to an adviser
Call 0800 304 7159 or
Talk to us on webchat. Our webchat is open 13:00 – 16:00 on Mondays, Wednesdays and Fridays.
Make a Referral
What is on offer?
Face-to-face, telephone and online support for householders and case workers
Engagement sessions, workshops and community events. Submit a request.
Training for frontline staff
We can help you with
Benefits advice and income maximisation
Support with gas and electricity accounts including fuel debt
Trust fund applications
Warm Home Discount and Priority Services Register information
Advice leaflets and videos with BSL interpretation can be found in our Advice Resources section.