Publications and Resources

NEA worked with Macmillan Cancer Support to identify vulnerable households at risk of fuel poverty, living in a cold home and experiencing ill health. The fund supported the provision of energy efficiency and heating measures to householders identified as ‘in…

The proposals made in this consultation will undoubtedly have a material affect on the number of customers that self-disconnect and self-ration. They are broadly in line with a number of suggestions that NEA made within our response to the preceding…

NEA believes dramatically improving domestic energy efficiency levels remains the most enduring solution to addressing energy affordability, however, we also know other key actions are required in retail energy markets to safeguard vulnerable domestic customers, particularly those living on the…

This year, the focus of the Monitor is on progress in delivering existing fuel poverty strategies in England, Wales, Scotland and Northern Ireland.

This paper sets out to explore how adoption of a common and consistent set of approaches to tackling ‘water poverty’ may lead to successful outcomes for customers. It is designed to generate debate across all interested stakeholders and to consider…

Given the stated aim to target low income, fuel poor and vulnerable households; NEA believes it is paramount that beneficiaries of the scheme receive adequate consumer protections.

NEA welcomes Ofwat’s recognition of affordability issues with water bills, highlighted by the 3 million customers in England and Wales saying they struggle to pay their water bills. Ofwat’s interventions to ensure bills are reduced by over 12% before inflation…

The evaluation consortium has been working together on evaluating the impacts of the Warm Homes Fund (WHF) over the winter of 2019-2020 and has heard first-hand of the very significant and positive effects that the funding has had on the…

Learnings from NEA’s Technical innovation fund field trials

This project used airtightness tests to identify sources of uncontrolled ventilation and cold spots in poor energy efficiency (SAP bands D G) properties in a rural area of Wales, highly exposed to sea winds, often solid walled or other hard…

The Health and Innovation Programme was a £26.2 million programme to bring affordable warmth to fuel poor and vulnerable households in England, Scotland and Wales. The programme launched in April 2015 and has delivered energy efficiency advice and measures to…

Ceredigion comprises of a series of isolated rural communities, with 82.4% of homes not connected to mains gas – the highest number of off-gas properties in Wales. Tregaron, the area targeted for the project, falls within the top 30% most…