Training Webinar


Fuel Debt Advice in the Community 6281-16

(C&G Level 2 Award)

Fuel debt can be a devastating cycle for vulnerable households to fall into. This course is for frontline staff and volunteers working with low-income and vulnerable households who may be in or at risk of fuel debt.

This course covers the causes of fuel debt, all issues householders may face with meters, fuel statements, payment and tariff options. It also considers the complaints procedures and support available for low-income and vulnerable households.

Fuel Debt Advice in the Community aims to provide an understanding of the causes of fuel debt, issues householders may face with meters, fuel statements, payment and tariff options. It also considers consumers, private landlords and fuel suppliers obligations, as well as complaints procedures and support available for low-income and vulnerable households.

AUDIENCE

This course is aimed at frontline staff / volunteers working with low-income and vulnerable households who may be in fuel debt or at risk from fuel debt.

COURSE OBJECTIVES

  • causes of and identify solutions for fuel debt
  • customer and supplier responsibilities
  • how to read meters, fuel statements and rectify common billing errors
  • suppliers’ customer service processes and complaints procedures
  • tariff and payment options, Warm Home Discount Scheme, grants and other forms of assistance – including trusts and hardship funds

COURSE CONTENT

  • The causes of fuel debt
  • Electricity, gas meters and recording consumption
  • Consumer and fuel supplier’s rights and responsibilities
  • Tariff and payment options
  • Fuel statements
  • Common billing errors
  • Definitions of vulnerability used by the energy industry
  • Contacting the supplier and complaints procedures
  • Switching
  • Help available to low-income and vulnerable families – including Priority Services Register, Warm Home Discount Scheme, trust and hardship funds

COURSE FORMAT / DURATION

This course can be delivered online via webinar or face-to-face in a classroom.

WEBINAR – delivered across 3 X half-day (2.5 hour) sessions. Learners must attend all three sessions in order to complete the course and move on to the assessment.

All webinars are delivered live by our expert tutors. We keep group sizes small to ensure a good level of interaction and support for learners.

We generally use Zoom (video conferencing facilities). To join the webinar, learners will require a suitable electronic device with sound and internet access and preferably a video camera and microphone.

FACE-TO-FACE – delivered in 1 full day (7 hours). Learners must complete the full day in order to complete the course and move on to the assessment.

Please note that face to face courses are currently only available on an in-house basis to organisations wishing to train a group of staff.

ASSESSMENT INFORMATION

Learners will have the opportunity to complete an open book assessment in order to gain a Level 2 City & Guilds qualification. 

The assessments is open book format and will be shared with learners as an online form. There are no set ‘exam’ dates, learners complete the assessment in their own time then submit their answers once ready. As this is open book format, learners are encouraged to use their course hand-outs to help complete the exam.

Suggested study time for the assessment 3 hours.

FEES

Open access webinar (per person)

NEA MembersNon Members
Not for profit organisations£290 + VAT£330 + VAT
Commercial organisations£340 + VAT£380 + VAT
Fees are per person and include: course, assessment and certification fees.

In-house / group webinar (per course)

NEA MembersNon Members
Not for profit organisationsFrom £2,114 + VATFrom £2,344 + VAT
Commercial organisationsFrom £2,514 + VATFrom £2,929 + VAT
The above fees are based on 8 learners and include: course, assessment and certification fees. Different group sizes can also be accommodates, please contact NEA for a full quote.

Face to face group / in-house (per course)

NEA MembersNon Members
Not for profit organisationsFrom £2,404 + VAT / expensesFrom £2,699 + VAT / expenses
Commercial organisationsFrom £2,484 + VAT / expensesFrom £2,779 + VAT / expenses
The above fees are based on 8 learners and include: course, assessment and certification fees. Tutor travel and accommodation costs will be added and charged at actual cost. Different group sizes can also be accommodates, please contact NEA for a full quote.

PLEASE NOTE that the NEA members discount only applies to ‘enhanced’ membership as outlined in the membership documentation.

OPEN ACCESS DATES

Unfortunately we don’t currently have any open access dates scheduled for this course however we will offer more dates later in the year.

In-house courses are still available upon request for organisations that have a group of staff to train.


FURTHER INFORMATION

For further information please contact Tracy Norris


I thought this was a brilliant seminar! I thought I had a good understanding prior but learnt so much more!”