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Addressing the impacts of COVID-19 on vulnerable energy customers
Post on 02nd Apr 2020
NEA appreciates that many energy suppliers and their staff will be working tirelessly to provide appropriate support and services for customers in vulnerable circumstances during the COVID-19 outbreak. NEA has also been capturing its own staff’s feedback on the early impacts COVID-19 is having on vulnerable customers’ access to support. The findings provide a snapshot of some emerging trends.
Content Type: Publications

NEA NI Newsletter — March 2020
Post on 30th Mar 2020
This newsletter is sponsored by the Public Health Agency through our Northern Exposure project. It will provide you with current programmes of work aimed at providing advice or support to householders as well as up to date fuel poverty policy information.
Nation / Region:
Northern Ireland
Content Type: News

UK Fuel Poverty Monitor 2019-2020
Post on 25th Mar 2020
This year’s UK Fuel Poverty Monitor (UKFPM) reviews the events that have resulted from the COVID-19 pandemic, and how they have impacted vulnerable energy consumers and the organisations that look to support them, cataloguing the response to this challenge from these organisations. It concludes with an investigation of the policies, strategies and other key actions that are urgently needed to address the impact of the pandemic this winter and beyond.
Content Type: Research

NEA NI response to the Utility Regulator’s Draft Forward Work Programme 2020-2021
Post on 17th Feb 2020
NEA NI works closely with the Utility Regulator across many aspects of work, but especially in relation to consumers and policy development, also with the view to empowering consumers and communities. We have made some comments around the objectives in the draft Forward Work Programme and have made some suggestions, which we hope are helpful on priority projects, which we believe may enhance the Forward Work Programme 2020–21.
Nation / Region:
Northern Ireland
Content Type: Publications

Review of the Northern Ireland Sustainable Energy Programme and energy efficiency provision
Post on 17th Feb 2020
Based on the 2016 House Condition Survey (HCS), Northern Ireland has a rate of fuel poverty at 22%. It is also estimated that there are approximately 43,800 households in extreme fuel poverty which means they need to spend over 15% of their total income to heat their homes. Additionally, one in five households in Northern Ireland are living in relative poverty and 19% of working age adults in the private rented sector spend more than a third of their income on housing.
Nation / Region:
Northern Ireland
Content Type: Publications

NEA NI response to the Consumer Council’s Draft Forward Work Programme for the final year of the Corporate Strategy 2016-2021
Post on 17th Jan 2020
NEA Northern Ireland has made some comments around the objectives in the draft Forward Work Programme and believe that the projects identified in the document are the right ones and have no queries regarding same. We have made some suggestions, which we hope are helpful on priority projects, which we feel may enhance the Forward Work Programme 2020–21.
Nation / Region:
Northern Ireland
Content Type: Publications

Fuel Poverty Gap for all countries in the UK
Post on 26th Nov 2019
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Nation / Region:
Northern Ireland
Content Type: Stats

21% of UK Households Fuel Poor in 2019
Post on 20th Nov 2019
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Nation / Region:
Northern Ireland
Content Type: Impact

Manifesto for Warmth 2019
Post on 01st Nov 2019
Each winter across the UK, on average, at least 11,400 people die due to a cold home. During the “Beast from the East” in the winter 2017/18, people were ten times more likely to die from living in a cold house than a road accident. As well as the direct devastating impacts of a cold home, the resulting loss in productivity and cold-related ill health causes significant health and social care costs, queues at GP surgeries and emergency departments and delays the discharge of the most vulnerable patients from hospital.
Content Type: Publications
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