Publications and Resources

NEA believes that any changes to the price cap should not reduce the protections that are in place for fuel poor and vulnerable households during a significant increase in prices. Further protections could be put in place to provide deeper…

This year’s UKFPM identifies the opportunities associated with decarbonising heat for fuel poor households; the barriers they face in doing so; the likely risks of the decarbonisation agenda for them; and which policy developments and interventions are required to ensure…

NEA’s response to the BEIS Consultation on hydrogen heating trials. NEA welcomes the plans to deliver a hydrogen village trial by 2025. In this response, NEA sets out the key issues that will need to be considered to ensure fuel…

The NEA strategy sets out our three priorities for the next five years. Five years that must be the start of a decade of dramatic action and delivery.

Our Budget and CSR submissions recommend ways to support struggling households to keep warm this winter at a time when energy prices are increasing, incomes are reducing, and there are other financial pressures on households like rising inflation. It also…

NEA is pleased to respond to this open consultation on a new Strategic Policy Statement for Ofwat, providing our thoughts and suggested amendments on each of the following proposed priorities.

NEA welcomes the extension and expansion of the ECO scheme until at least April 2026 and fully supports the consultation’s continued, critical focus on low-income and vulnerable households and greater support for deeper retrofits for the least energy efficient homes.

NEA is pleased to respond to this open consultation on the proposed changes to the guidelines for water companies in supporting residential customers to pay their bill, access help and repay debts.

NEA is pleased to respond to this open consultation on the vision for the next water price review, PR24, highlighting opportunities to strengthen the vision around customer affordability and vulnerability.

This research study has been completed with the support of Smart Energy GB to evaluate the potential benefits of smart prepayment, investigate remaining barriers that are preventing further uptake and consider a range of potential interventions to maximise the rollout…

NEA’s response to Ofwat’s consultation on their forward programme for 2021/22 outlines four key areas of focus.

NEA’s Response to the Ofgem Consultation on their Forward Work Programme 2021/23 Gas Levy. NEA believes that Ofgem should provide clarity on the actions they will take in the next year of their consumer vulnerability strategy.