Publications and Resources

Our response to this consultation is based around three key themes summarised in the document

NEA welcomes the proposals to enhance the consumer experience of smart meters, particularly the focus on post-install aftercare and remedy.

NEA response to Ofgem’s consultation on a framework for consumer standards and policy options to address priority customer service issues

NEA response to Ofgem’s call for evidence on levelising payment method cost differentials

NEA response to Ofgem’s call for input on the allowance for debt-related costs (price cap)

NEA response to Ofgem’s Call for Evidence on Prepayment Rules and Protections

NEA argues that the proposed rules on financial resilience should only be implemented if they do not lead to an increase in the level of the price cap.

NEA argues that our clear preference is for the Enhanced Status Quo option.

NEA sets out the points that Ofgem should focus on.

NEA’s Response to the the Ofgem Statutory Consultation on short term changes to the price cap in April 2022.. NEA believes that the best option for fuel poor households is to “do nothing” and strongly disagrees with the proposals to…

NEA’s Response to the Ofgem Consultation on adapting the price cap methodology in the long term. NEA believes that Ofgem should investigate the viability of a parallel price cap for vulnerable households that has a lower cost base than the…

NEA believes that any changes to the price cap should not reduce the protections that are in place for fuel poor and vulnerable households during a significant increase in prices. Further protections could be put in place to provide deeper…