NEA
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NEA response to Ofgem Policy consultation for protecting energy consumers with prepayment meters
01st Mar 2020
It is imperative that prepayment meter (PPM) customers continue to receive protection. The CMA stated in its initial ruling of the energy market investigation that PPM customers have higher actual and perceived barriers to switching that arise from both lack…
NEA response to Citizens Advice Draft Consumer Work Plan 2020-21
17th Jan 2020
Over the last year, NEA has worked alongside Citizens Advice on a number of issues in order to facilitate better outcomes for fuel poor and vulnerable households in the energy market.
NEA response to BEIS Consultation: ECO – Improving Customer Protections
05th Aug 2019
Given the stated aim to target low income, fuel poor and vulnerable households; NEA believes it is paramount that beneficiaries of the scheme receive adequate consumer protections.