NEA

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Customers in vulnerable situations and community resilience: A cross-utility study

Customers in vulnerable situations and community resilience: A cross-utility study

31st Jan 2024

Utility networks are responsible for ensuring that communities have access to safe and efficient utility (gas, electricity, water and communications) supplies. As the utility networks prepare for a challenging energy systems transition, a comprehensive and consistent approach to ensuring community…

UK Fuel Poverty Monitor 2020-21

UK Fuel Poverty Monitor 2020-21

30th Nov 2021

This year’s UKFPM identifies the opportunities associated with decarbonising heat for fuel poor households; the barriers they face in doing so; the likely risks of the decarbonisation agenda for them; and which policy developments and interventions are required to ensure…

NEA response to Ofgem Policy consultation for protecting energy consumers with prepayment meters

NEA response to Ofgem Policy consultation for protecting energy consumers with prepayment meters

01st Mar 2020

It is imperative that prepayment meter (PPM) customers continue to receive protection. The CMA stated in its initial ruling of the energy market investigation that PPM customers have higher actual and perceived barriers to switching that arise from both lack…