NEA
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Our latest publications are available here.

If you are looking for an older publication and are unable to locate it please contact us at website@nea.org.uk

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Response to Ofwat innovation funding and competition: further consultation on design and implementation
Response to Ofwat innovation funding and competition: further consultation on design and implementation
Post on 17th Jun 2020
In our January 2020 response to Ofwat’s forward work plan, we acknowledged that driving innovation across the water sector was vital to address the strategic challenges the industry faces. We believe the innovation competition allows an additional opportunity for companies to address these key challenges.
Nation / Region: England , Wales
Content Type:Publications
Consultation, Ofwat, Water, Water Poverty
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NEA response to Heat Networks: Building a Market Framework
NEA response to Heat Networks: Building a Market Framework
Post on 01st Jun 2020
District heating can contribute to fuel poverty reduction targets through its ability to provide stable and predictable prices for energy over an extended period of time; reduced worry for households about breakdowns or repairs; the creation of local employment opportunities and contribution to economic growth.
Nation / Region: England , Wales
Content Type:Publications
Consultation, District Heating, Energy Costs, Energy Markets, Energy Tariffs
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NEA response to Ofgem Policy consultation for protecting energy consumers with prepayment meters
NEA response to Ofgem Policy consultation for protecting energy consumers with prepayment meters
Post on 01st Mar 2020
It is imperative that prepayment meter (PPM) customers continue to receive protection. The CMA stated in its initial ruling of the energy market investigation that PPM customers have higher actual and perceived barriers to switching that arise from both lack of internet connectivity and the need to physically change meter to switch to a wider range of tariffs.
Nation / Region: England , Wales
Content Type:Research and Policy
Consultation, Consumer Protection, Debt, Energy Markets, Energy Tariffs, Fuel Debt, Ofgem, Pre-payment meters
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NEA response to Ofwat Forward Work Programme 2020-21
NEA response to Ofwat Forward Work Programme 2020-21
Post on 26th Feb 2020
Driving consumer and societal outcomes through company performance should remain a key ambition of Ofwat so that it can continue to demonstrate the legitimacy of a privatised water sector even with the reduced risk of re-nationalisation following the recent general election. Developing a richer understanding of company performance is valuable, providing the commitment to do so leads to consistent and comparable metrics made visible to a wider audience, including customers.
Nation / Region: England , Wales
Content Type:Publications
Consultation, Ofwat, Water, Water Poverty
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NEA response to Citizens Advice Draft Consumer Work Plan 2020-21
NEA response to Citizens Advice Draft Consumer Work Plan 2020-21
Post on 17th Jan 2020
Over the last year, NEA has worked alongside Citizens Advice on a number of issues in order to facilitate better outcomes for fuel poor and vulnerable households in the energy market.
Nation / Region: England , Wales
Content Type:Publications
Consultation, Consumer Protection
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NEA response to Ofgem’s Forward Work Programme 2020/22 Consultation
NEA response to Ofgem’s Forward Work Programme 2020/22 Consultation
Post on 17th Jan 2020
Over the last year, NEA, alongside other consumer groups, worked with Ofgem to secure some key improvements in the treatment of domestic customers. In particular, we worked to ensure that low income and vulnerable customers had adequate protections in gas and electricity markets.
Nation / Region: England , Wales
Content Type:Publications
Consultation, Ofgem
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NEA response to The Future Homes Standard: changes to Part L and Part F of the Building Regulations for new dwellings
NEA response to The Future Homes Standard: changes to Part L and Part F of the Building Regulations for new dwellings
Post on 17th Jan 2020
As we move towards decarbonising the whole economy, a crucial element of reducing emissions are homes. Currently existing homes are improved via the Energy Company Obligation (the only GB wide home energy efficiency programme), the Private Rented Sector Minimum Energy Efficiency Standards (PRS MEES) and social housing standards under the Decent Homes Standard.
Nation / Region: England
Content Type:Publications
Consultation, Housing, Housing Standards
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NEA response to Delivering a Smart System: Consultation on a Smart Meter Policy Framework post 2020
NEA response to Delivering a Smart System: Consultation on a Smart Meter Policy Framework post 2020
Post on 18th Nov 2019
NEA has a long-standing interest in smart meters and their roll-out in Great Britain and Northern Ireland, particularly with regard to their impact on vulnerable consumers. NEA believes that smart metering has the potential to provide real benefits for vulnerable and low-income householders, but only if these individuals are effectively engaged and supported throughout their smart meter journey.
Nation / Region: England , Wales
Content Type:Publications
Consultation, Smart Meters
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NEA response to Defra’s consultation on reducing personal water use
NEA response to Defra’s consultation on reducing personal water use
Post on 02nd Oct 2019
NEA has championed the need for the breadth of the energy industry to help fund and facilitate energy efficiency improvements. In particular, we believe obligated energy suppliers must uphold their ECO obligations and when delivering this vital assistance (either themselves or via their contractors), treat their customers fairly and respond to the enhanced needs of those in vulnerable situations.
Nation / Region: England
Content Type:Publications
Consultation, Defra, Water, Water Poverty
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