NEA Northern Ireland

Supported E-Learning

Level 3 Award in Energy

Awareness 6281-01

Exams usually take place face-to-face as outlined below however due to the current COVID-19 situation all face to face delivery is on hold until further notice.

Course audience

This course is designed for staff involved in providing householders with energy efficiency advice either face-to-face or by telephone. This qualification also meets the advice requirement of the PAS-2035 Retrofit Advisor qualification.


No prior knowledge of the subject is required, however, as this is a level 3 qualification delegates will require basic literacy and numeracy skills.

The course and exam will include some written activities as well as calculating fuel bills; calculating running costs of electrical appliances and converting temperatures using simple formulas which will be provided.

Course aim

The course aims to provide delegates with an understanding of energy advice and the knowledge required to deliver energy advice to householders.

Course objectives

  • the efficiency and appropriate use of heating and hot water appliances and systems and the functions of the controls
  • domestic fuel cost data using the Sutherlands heat cost tables
  • how to record gas and electricity consumption and work out costs
  • payment options for gas and electricity
  • insulation methods for improving the energy efficiency of a range of building types
  • grants & schemes to help householders improve the energy efficiency of their homes
  • the causes of condensation dampness, how to avoid condensation and remedial actions to combat existing condensation

How will the online learning course work? 

Delegates will have access to the course for four weeks and be able to study online at a time and location that is convenient to them. They will also receive a set support documents including mock exam papers, activities, and handouts to keep for future reference along with a copy of the Energy Advice in the Home textbook.

When ready, delegates will go on to sit the exam with an NEA registered examiner.

How will the assessment work? 

Assessment for this qualification usually takes place face to face however due to the Coronavirus all face to face delivery is currently on hold and we are offering online assessment in the interim.

Learners must attend an exam observed by an NEA registered examiner. 

For online exams participants will require a quiet room and two separate electronic devices with internet access, sound and a video camera. Device one will be used to connect to Zoom for the exam to be invigilated (this could be a computer, tablet or mobile phone) and device two will be used to access the online exam forms (this could be a computer or tablet). Full details on how to join the online exam will be provided.

The online assessment is split into the following three sections and candidates should set aside a full day for the exam:

Written Paper One (85 minutes)

  • Home Heating
  • Bills, Meters and Paying for Fuel

Written Paper Two (75 minutes)

  • Cutting Down Heat Loss
  • Condensation and Dampness

Simulation (30 minutes)

  • Setting central heating programmers
  • Energy advisor role-play

Further details, fees and booking please contact

Nichola MacDougall, Training Officer
NEA NI Tel: 028 9023 9909