VULNERABILITY IN THE ENERGY MARKET


Training Webinar

A crucial aspect of helping vulnerable households is being able to identify them. The course will look at how energy suppliers, distribution network operators, gas distribution network companies and Ofgem define vulnerability. It will also consider the support on offer, such as the Priority Services Register.

This course is designed for frontline staff and volunteers who work with with vulnerable people, covering the additional support provided by fuel suppliers and network operators.

The Vulnerability in the Energy Market webinar will look at how fuel suppliers, distribution network operators, gas distribution network companies and Ofgem define vulnerability and the support on offer, such as the Priority Services Register.

Webinars are delivered live by our expert tutors to small groups to ensure a good level of interaction and support for learners.

Audience

This webinar is designed for frontline staff and volunteers working with people who are vulnerable/ potentially vulnerable and require additional support but are unaware of the support provided by the fuel suppliers and network operators. Delegates can either be supporting the public face-to-face or via the telephone.

Objectives

  • Define how the energy sector defines vulnerability
  • Identify risk factors and triggers which suggest a householder is potentially vulnerable
  • State supplier obligation in regard to supporting vulnerable consumers
  • Explain Priority Services Register (PSR) offered by the fuel suppliers, Distribution Network Operators and the Gas Distribution Network Companies
  • State additional support for those affected by Covid-19

Content

  • how the energy sector (fuel suppliers, Distribution Network Operators, Gas Distribution Network Companies and Ofgem) define and identify vulnerable customers
  • Energy UK’s ‘Safety Net for Vulnerable Customers’ and Ofgem’s Vulnerability Strategy which set out the definitions of a vulnerable customer used by the sector.
  • support available to vulnerable customers, the Priority Services Register and the additional measures being offered due to Covid-19.

Duration

1.5 hours

How will the webinar work?

All webinars are delivered live by our expert tutors.

We keep group sizes small to ensure a good level of interaction and support for learners.

We generally use Zoom (video conferencing facilities). To join the webinar, learners will require a suitable electronic device with sound and internet access and preferably a video camera and microphone.

Following the webinar learners will also receive a handout booklet covering the course topics.

Fees

FUNDED PLACES – Available to non-commercial organisations based in England. Learners must be frontline staff or volunteers that regularly encounter and have the opportunity to provide advice to those in or at risk of fuel poverty – i.e. those on a low income / in a vulnerable situation and who are struggling to manage their household bills.

For those not eligible for a funded place, fees are as follows:

Open access webinar – per person

NEA MembersNon Members
Not for profit organisations£50 + VAT£60 + VAT
Commercial organisations£60 + VAT£70 + VAT
PLEASE NOTE that the NEA members discount only applies to ‘enhanced’ membership as outlined in the membership documentation.

Group / in-house webinar – per course for up to 20 learners

NEA MembersNon Members
Not for profit organisations£500 + VAT£600 + VAT
Commercial organisations£530 + VAT£630 + VAT
PLEASE NOTE that the NEA members discount only applies to ‘enhanced’ membership as outlined in the membership documentation.

Open access webinar dates

Group / in-house sessions

In-house sessions are available upon request to organisations wishing to train a group of staff. We can accommodate up to 20 learners per webinar.

Group sessions are also available, for further details on fees please contact Lynsey Thompson.


Further information

Lynsey Thompson, Training Co-ordinator, NEA
Tel: 0191 261 5677