LIVING WITH THE ENERGY CRISIS: PROVIDING ADVICE TO VULNERABLE CLIENTS
Fuel poverty is a reality facing many GB households and this course will help advisors in providing the best support to their vulnerable clients.
‘Living with the energy crisis – providing advice to vulnerable clients’ looks at the current situation and what it means for fuel poverty in England and Wales today. It looks at who is most vulnerable to recent changes and how to help those in need – including ways to ensure people stay on top of the situation, how to maximise their income, how to find help if needed and finally how they can save energy and money in general.
Course audience
This webinar is aimed at staff working with and providing advice to those vulnerable to the current energy crisis.
Course objectives
- Explain the Ofgem price cap and how it affects householders
- Identify fuel poverty definitions and at-risk householders
- Discuss how to manage the increased cost of home energy
- Explore how householders can avoid wasting energy in the home
- Conclude with places to our clients can find support
Course outline
This course is for those providing advice to others. If you are looking for a layman’s guide, to support your companies staff for example, please see contact NEA to find out about the ‘NEA Energy Café (1 hour/1.5 hour)’. This is a shorter session designed for those not working in the energy or advice sector.
- Overview of the energy crisis
- What is the price cap, how does it affect householders
- Tariffs and how they work
- Fuel poverty and vulnerability
- What is fuel poverty
- Who are going to be the most vulnerable
- Managing the increased cost of living
- Finding the cheapest methods of paying for fuel and maximising income
- Checking consumption through statements and meters
- Using less energy in the home
- Making the home more energy-efficient
- Finding support
- If the client is finding it difficult to pay
- Financial help and assistance
- External support
Please note that the course content will focus mainly on England and Wales. If you are based in Northern Ireland or Scotland and interested in this course, please contact trainingadmin@nea.org.uk before booking so we can discuss the main differences.
Duration
2.5 hour
Course format
The course can be delivered online via webinar or face-to-face in a classroom. Please select the relevant button below for further details on the course format, fees, dates etc.