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Supported E-Learning

Delivering High Quality Domestic Energy Advice: A Practical Guide

Reducing a home’s energy requirements is an effective way of helping those in fuel poverty, and many different organisations are now providing advice on how to do this.

This course is relevant for any frontline staff who engage with or support low income and vulnerable consumers on energy efficiency improvements.

Course audience

This course is relevant for any frontline staff who engage with or support low income and vulnerable consumers on energy efficiency improvements.

PLEASE NOTE: this course will focus on how to deliver advice, a prior knowledge of energy efficiency will be required and can be gained from other courses.

Course aim

To help advisers to provide energy related advice and guidance that is consistent and accurate and which aims to meet customer’s needs. To demonstrate how joined-up advice services can deliver outcomes that solve problems in a more holistic way.

Course objectives

Explain:

  • How to identify potentially vulnerable householders
  • The EAST framework to be used when giving energy-related advice
  • How to give effective advice in a safe and timely manner
  • The importance of confidentiality and safeguarding
  • Best practice for a typical energy advice case
Course content
  • Why is good energy advice important
  • Risk factors leading to vulnerability
  • Using triggers or red flags to identify a vulnerable situation/ customer
  • Changing energy related behaviour using the EAST framework
  • Safe work practices
  • Client confidentiality GDPR
  • The importance of well devised organisation policies

Please note that the course content will focus mainly on England and Wales. If you are based in Northern Ireland or Scotland and interested in this course, please contact lynsey.thompson@nea.org.uk before booking so we can discuss the main differences.

Delivery method

E-Learning

How will the e-learning work

E-Learning is self led giving learners the flexibility to study as and when they wish.

Once registered, learners will have access to the course for four weeks and be able to study online at a time and location that is convenient to them.

A handout booklet covering the relevant topics will also be available to download and keep.

Tutor support

Tutor support will be available upon request. This is usually done via telephone / video call.

Suggested study time

This course will take approximately 2 hours to complete however each learner is different and e-learning offers the flexibility to study at your own pace. Learners will have access to the course for four weeks from their selected start date.

Fees

INDIVIDUAL PLACES

*FUNDED PLACES are available to non-commercial organisations based in England and Wales (such as local authorities, housing associations, advice agencies etc). Learners must also be frontline staff or volunteers that encounter and provide advice to those in or at risk of fuel poverty. This applies to webinar and E-Learning only.

For those not eligible for a funded place, fees are as follows:

NEA MembersNon-Members
NOT FOR PROFIT ORGANISATIONS£65 + VAT£75 + VAT
COMMERCIAL ORGANISATIONS£80 + VAT£90 + VAT
PLEASE NOTE that the NEA members discount only applies to ‘enhanced’ membership as outlined in the membership documentation.

GROUP / ORGANISATION BOOKINGS

We also offer ‘organisational licences’ to organisations that have a large number of staff to train. This will provide access for 6 months or 12 months for an unlimited number of learners.

This type of licence will provide a tailored version of the course specifically for the organisation.

Included within the licence fee are two tailored slides to add information that is specific to your organisation. This may be information on local schemes, contact details etc. Additional tailored slides can be purchased upon request.

The organisation can appoint an admin person who will be able to access reports on learner activity.

Please note that the organisation licence option is not funded, for further details, costs and terms please contact lynsey.thompson@nea.org.uk

Further details contact

Tracy Norris, NEA
Telephone: 0191 261 5677

BOOKING FORM

E-LEARNING BOOKING FORM – Delivering High Quality Domestic Energy Advice: A Practical Guide


  • To book a place on the ‘Delivering High Quality Domestic Energy Advice: A Practical Guide’ e-learning please complete the following fields.

    PLEASE NOTE: Once you complete the booking form and select submit you should see a confirmation note on screen. If you return back to the top of the booking form your booking is not complete. Please check that all relevant fields are complete (all fields marked with a * are mandatory) then submit again.

  • PROPOSED START DATE

  • PLEASE NOTE – this course is self-led so there are no set dates to attend (this is just an indication of when you would like your learning to begin. It can take up to 5 working days for login details to be sent).
    DD slash MM slash YYYY

  • BOOKING CONTACT

  • The content of this course will focus mainly on England and Wales. If you are based in Northern Ireland or Scotland and interested in attending, please contact lynsey.thompson@nea.org.uk before booking so we can discuss the main differences.

  • LEARNER DETAILS

  • Click ‘+’ to add additional names
    NameE-mail 

  • FEES / FUNDED PLACE

  • As indicated above in the course outline, funded places are available to non-commercial organisations in England and Wales. Learners must be frontline staff / volunteers that encounter and provide advice to clients in or at risk of fuel poverty (i.e. essentially on a low income / in a vulnerable situation and who are struggling to manage their household energy needs). Standard fees for learners that do not meet the above criteria are outlined below.
  • As outlined above, funded places are only available to non-commercial organisations and learners must be frontline staff / volunteers that encounter and provide advice to those in or at risk of fuel poverty, Please tick to confirm the following eligibility questions (you must be able to confirm the first two questions in order to receive a funded place):

  • INVOICE DETAILS

  • The details provided in this section will be used to issue an invoice. Please provide the relevant finance / accounts payable contact details and if needed, a purchase order number to ensure prompt payment.

  • TERMS & CONDITIONS

  • DATA PROTECTION

  • From time-to-time NEA may also send details of further projects / training events including free courses. Would you like to be included in these mailings?

  • CONFIRMATION

  • If you have read and agreed to the above information please select the submit button below to complete your booking.

    PLEASE NOTE BEFORE SUBMITTING: If you return to the top of the course outline once you select submit, your booking is NOT complete and the form has not submitted properly. Please check that all relevant fields are complete (all fields marked with a * are mandatory) then submit again.

    Once submitted, a confirmation note should appear on screen and you should receive a confirmation e-mail.

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