CHANGING ENERGY RELATED BEHAVIOUR


Training Webinar

Habits and behaviours can be hard to change, but they can have a huge impact on how much a household spends on energy. Energy advisers need to be able to provide guidance around habits and behaviours when talking to householders.

The course will look at of some of the theories and findings in the field of decision making, focusing specifically on simple practical things they can do to encourage people to act on the energy-related advice they receive.

Audience

This course is designed for frontline staff working in a range of organisations who are in a position to provide energy-related advice directly to householders either face-to-face or via the telephone.

Course aim

The course aims to make delegates aware of some of the theories and findings in the field of decision making, focusing specifically on simple practical things they can do to encourage people to act on the energy-related advice they receive.

Objectives

Explain:

  • the barriers/ cognitive biases discouraging householders from acting on energy advice
  • some of the key factors influencing decision making
  • actions to encourage householders to act on energy-related advice
Content
  • The main barriers explaining why householders do not always act on energy advice.
  • Key factors influencing decision making including significant cognitive biases (for example, loss aversion and social norms).
    • Actions to help overcome the key biases and encourage people to act on the advice they are given. This includes framing the message – making it personal, relevant and engaging.
    • The EAST (make the advice/ intervention Easy, Attractive, Social and Timely) model can be used to increase the likelihood of advice being acted on.
Duration

2.5 hour

How will the webinar work?

All webinars are delivered live by our expert tutors.

We keep group sizes small to ensure a good level of interaction and support for learners.

We generally use Zoom (video conferencing facilities). To join the webinar, learners will require a suitable electronic device with sound and internet access and preferably a video camera and microphone.

Following the webinar learners will also receive a handout booklet covering the course topics.

Fees

FUNDED PLACES – Available to non-commercial organisations based in England. Learners must be frontline staff or volunteers that regularly encounter and have the opportunity to provide advice to those in or at risk of fuel poverty – i.e. those on a low income / in a vulnerable situation and who are struggling to manage their household bills.

For those not eligible for a funded place, fees are as follows:
Open access webinar – per person
NEA MembersNon Members
Not for profit organisations£70 + VAT£80 + VAT
Commercial organisations£80 + VAT£90 + VAT
PLEASE NOTE that the NEA members discount only applies to ‘enhanced’ membership as outlined in the membership documentation.
Group / in-house webinar – per course for up to 20 learners
NEA MembersNon Members
Not for profit organisations£690 + VAT£790 + VAT
Commercial organisations£750 + VAT£850 + VAT
PLEASE NOTE that the NEA members discount only applies to ‘enhanced’ membership as outlined in the membership documentation.
Open access webinar dates
Open access webinar dates

In-house sessions are available upon request to organisations wishing to train a group of staff. We can accommodate up to 20 learners per webinar.

To arrange a group session or for further details please contact Lynsey Thompson.


Further information

Lynsey Thompson, Training Co-ordinator, NEA
Tel: 0191 261 5677


“I thought exploring the different types of behaviour was great but also the emphasis in EAST techniques will be very useful”