Training Webinar


Fuel Debt Advice in the Community 6281-16 (Level 2)

This course is aimed at frontline staff / volunteers working with low-income and vulnerable households who may be in fuel debt or at risk from fuel debt.

This course aims to provide an understanding of the causes of fuel debt, issues householders may face with meters, fuel statements, payment and tariff options. It also considers consumers, private landlords and fuel suppliers obligations, as well as complaints procedures and support available for low-income and vulnerable households.

Audience

This course is aimed at frontline staff / volunteers working with low-income and vulnerable households who may be in fuel debt or at risk from fuel debt.

Objectives

  • causes of and identify solutions for fuel debt
  • customer and supplier responsibilities
  • how to read meters, fuel statements and rectify common billing errors
  • suppliers’ customer service processes and complaints procedures
  • tariff and payment options, Warm Home Discount Scheme, grants and other forms of assistance – including trusts and hardship funds

Course content

  • The causes of fuel debt
  • Electricity, gas meters and recording consumption
  • Consumer and fuel supplier’s rights and responsibilities
  • Tariff and payment options
  • Fuel statements
  • Common billing errors
  • Definitions of vulnerability used by the energy industry
  • Contacting the supplier and complaints procedures
  • Switching
  • Help available to low-income and vulnerable families – including Priority Services Register, Warm Home Discount Scheme, trust and hardship funds

Course format/duration

This course is available via webinar or face to face (classroom).

WEBINAR – delivered across 3 X half-day (2.5 hour) sessions. Learners must attend all three sessions in order to complete the course and move on to the assessment.

FACE TO FACE – 1-day (7 hours). Learners must complete the full day in order to complete the course and move on to the assessment.

Please note that face to face courses are currently only available on an in-house basis to organisations wishing to train a group of staff.

How will the webinar work?

The course will be split across three webinars delivered live via Zoom (video conferencing facility). Our expert tutors deliver to small groups to ensure a good level of interaction and support for learners.

Participants will require a device with internet access, sound and preferably a camera for interaction with the group. They will also need to access Zoom.

Assessment

To gain a Level 2 City & Guilds qualification an optional assessment is now available.  This consists of an open book exam which will take a maximum of three hours to complete. Learners are encouraged to use their course hand-outs to help complete the exam.

Fees

Open access webinar (per person)

NEA MembersNon Members
Not for profit organisations£290 + VAT£330 + VAT
Commercial organisations£340 + VAT£380 + VAT
Fully funded place £0 (please see below for details) £0 (please see below for details)

FULLY FUNDED WEBINAR PLACES are available to non-commercial organisations based in England and Wales. Learners must also be frontline staff or volunteers that encounter and provide advice to those in or at risk of fuel poverty.

In-house webinar (per course) – fees to be agreed

In-house face to face course (per course) – fees to be agreed

Open access dates (webinar)


Further information

For further information please contact Tracy Norris


I thought this was a brilliant seminar! I thought I had a good understanding prior but learnt so much more!”