The Fuel Debt Mentoring project was established to provide frontline workers in Wales with much needed support in what is a specialised area of debt, affected by a changing regulatory environment. It aims to build capacity amongst frontline advice workers in Wales to enable them to successfully help low-income and vulnerable clients with fuel debt. It ensures that frontline workers are provided with up to date information on changes to policy and the resulting implications for their clients.
From 2012-16, the project has benefited over 600 frontline advisors and community workers. It is estimated that over 140,000 householders will be assisted by these advisors. In addition, over 750 people have been provided with support directly at various community events across Wales.
In early 2016, NEA Cymru produced a report outlining the main activities of the project to date and who it has reached. The report highlights the success of the project in training frontline workers and various case studies demonstrating how they have utilised the training that they have received to support those in fuel debt.Published on 18-07-2016