NEA has today welcomed Ofgem’s decision to ensure all energy suppliers across Great Britain provide more support for customers struggling in debt, identify pre-payment customers who run out of credit and offer appropriate forms of advice and support.

NEA has extensively engaged with Ofgem the DNOs to help shape this price control, through stakeholder meetings, workshops, and through working with Ofgem in the RIIO 2 working groups. NEA is so far pleased with Ofgem’s approach in the ED2 price control, especially the increased focus on stakeholder engagement and vulnerability. We believe, however, that there are several areas that require closer, additional consideration.

This newsletter is sponsored by the Public Health Agency through our Northern Exposure project. It will provide you with current programmes of work aimed at providing advice or support to householders as well as up to date fuel poverty policy information.

While we understand that, at present, the key focus for the Department is to ensure that the Single Electricity Market (SEM) is maintained and fully operational after the implementation period. We also note that issues such as retail, consumer vulnerability and fuel poverty issues are an integral part of the Electricity Directive and Clean Energy Package as a whole and the translation of these issues have been paused and are to be considered under the new energy strategy.

I’m delighted to be able to share our new website with you.

You may be worried about managing your energy use and costs during the Coronavirus outbreak. Here is some information to help householders in Northern Ireland.

To help assist people who may be struggling with their energy bills we’ve produced two new resources: Help during Covid-19 and Top energy saving tips.

The UK Government has today confirmed the immediate future of the Warm Home Discount (WHD) energy rebate scheme which was due to end in March 2021 and has now been extended for a year.

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