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Steps to Affordable Warmth Videos with BSL signing
Steps to Affordable Warmth Videos with BSL signing
Post on 02nd Sep 2021
Our Steps to Affordable Warmth videos take the viewer through the different stages required to keep them warm, well and safe in their home as well as advising on extra benefits and energy discounts they may be entitled to. With BSL signing.
Nation / Region: England , Wales
Content Type: Advice
Advice, BSL, Cold Homes, Debt, Energy Advice, Energy Tariffs, Fuel Debt, Health, Home Appliances, Video
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Fuel Poverty Awareness Day
Fuel Poverty Awareness Day
Post on 10th Aug 2021
This Fuel Poverty Awareness Day we will be doing all we can to raise awareness of the problem, call for greater action, and highlight the existing help and support available.
Nation / Region: England , Northern Ireland , Wales
Content Type: Campaigns
Advice, Advice Delivery, Campaigns, Cold Homes, COVID-19, Energy Advice, Energy Costs, Energy Efficiency, Excess winter death, Fuel Debt, Fuel Poverty, Fuel Poverty and Health
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Warm and Safe Homes Action Guide
Warm and Safe Homes Action Guide
Post on 27th Nov 2020
This guide is designed to be a practical and easy-to-use document that will help you identify the best solutions for householders in fuel poverty who are worried about keeping their homes warm and safe and paying their energy bills.
Nation / Region: England
Content Type: Publications
Advice, Cold Homes, Energy Advice, Energy Efficiency, Fuel Debt, Fuel Poverty
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Energy suppliers to strengthen support for struggling energy customers
Energy suppliers to strengthen support for struggling energy customers
Post on 19th Oct 2020
NEA has today welcomed Ofgem’s decision to ensure all energy suppliers across Great Britain provide more support for customers struggling in debt, identify pre-payment customers who run out of credit and offer appropriate forms of advice and support.
Nation / Region: England
Content Type: News
Consumer Protection, Energy Markets, Fuel Debt, Fuel Poverty, News Release, Ofgem
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Steps to Affordable Warmth Videos with BSL signing
Steps to Affordable Warmth Videos with BSL signing
Post on 10th Jul 2020
Our Steps to Affordable Warmth videos take the viewer through the different stages required to keep them warm, well and safe in their home as well as advising on extra benefits and energy discounts they may be entitled to. With BSL signing.
Nation / Region: England , Wales
Content Type: Advice
Advice, BSL, Cold Homes, Energy Advice, Energy Costs, Energy Efficiency, Energy Tariffs, Fuel Debt, Fuel Poverty, Health, Home Appliances, Video
Read More
The Gathering Storm: Utility debt and COVID-19
The Gathering Storm: Utility debt and COVID-19
Post on 19th Jun 2020
The COVID-19 outbreak has already had a significant impact on household finances, especially those that already struggle with the costs of essential services. But there is a bigger gathering storm. Existing debt issues within the water and energy sectors are being badly exacerbated by the current crisis, and whilst welcome, current provision is not adequate to deal with the scale of these challenges.
Nation / Region: England , Northern Ireland , Wales
Content Type: Publications
COVID-19, Energy Costs, Energy Markets, Fuel Debt, Policy & Research
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NEA response to Ofgem Policy consultation for protecting energy consumers with prepayment meters
NEA response to Ofgem Policy consultation for protecting energy consumers with prepayment meters
Post on 01st Mar 2020
It is imperative that prepayment meter (PPM) customers continue to receive protection. The CMA stated in its initial ruling of the energy market investigation that PPM customers have higher actual and perceived barriers to switching that arise from both lack of internet connectivity and the need to physically change meter to switch to a wider range of tariffs.
Nation / Region: England , Wales
Content Type: Research and Policy
Consultation, Consumer Protection, Debt, Energy Markets, Energy Tariffs, Fuel Debt, Ofgem, Pre-payment meters
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Keeping Britain Warm and Well: How to help millions of people pay a fair price for their energy
Keeping Britain Warm and Well: How to help millions of people pay a fair price for their energy
Post on 17th Feb 2020
The Warm Home Discount (WHD) scheme currently provides a payment of £140 (inclusive of VAT) towards energy bills, and also contains provisions to carry out projects to help low-income and vulnerable households to better afford their energy bill. The scheme was introduced by the Government in April 2011 and is an obligation on energy suppliers funded through bills.
Nation / Region: England , Wales
Content Type: Publications
Cold Homes, Excess winter death, Fuel Debt, Fuel Poverty, Fuel Poverty and Health, Health, Housing, Inequality, Reports
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NEA response to Ofgem’s consultation “Proposals to improve outcomes for consumers who experience self-disconnection and self-rationing”
NEA response to Ofgem’s consultation “Proposals to improve outcomes for consumers who experience self-disconnection and self-rationing”
Post on 22nd Sep 2019
The proposals made in this consultation will undoubtedly have a material affect on the number of customers that self-disconnect and self-ration. They are broadly in line with a number of suggestions that NEA made within our response to the preceding “Prepayment Self-Disconnection and Self-Rationing: A Call for Evidence”.
Nation / Region: England , Wales
Content Type: Publications
Consultation, Fuel Debt, Ofgem
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