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Supporting vulnerable energy customers this winter
Post on 11th Jan 2022
This policy briefing highlights the positive steps that can be taken now by the UK Government and energy regulator Ofgem to respond to the current energy crisis and support vulnerable energy customers this winter. It is hoped that this will prompt policy interventions in advance of Ofgem announcing in February the next revision to the energy price cap.
Energy crisis will double average heating bill from April
Post on 03rd Dec 2021
Fuel poverty charity National Energy Action has today warned average domestic energy bills have already soared by over £230 per customer compared to last winter.
New report highlights UK won’t reach net zero without support for poorer households
Post on 30th Nov 2021
Charities warn recent broken manifesto promise means the poorest households, living in least efficient homes are set to miss out on up to £750 a year cut to their energy bills
UK Fuel Poverty Monitor 2020-21
Post on 30th Nov 2021
This year’s UKFPM identifies the opportunities associated with decarbonising heat for fuel poor households; the barriers they face in doing so; the likely risks of the decarbonisation agenda for them; and which policy developments and interventions are required to ensure that the decarbonisation of domestic heating can be fair and affordable.
Energy suppliers to strengthen support for struggling energy customers
Post on 19th Oct 2020
NEA has today welcomed Ofgem’s decision to ensure all energy suppliers across Great Britain provide more support for customers struggling in debt, identify pre-payment customers who run out of credit and offer appropriate forms of advice and support.
Nation / Region: England
Energy Markets and Vulnerability
Post on 23rd Sep 2020
We work extensively with the industry, Ofgem, Ofwat and the Utility Regulator in Northern Ireland to ensure that the energy market works for fuel-poor households. Our campaigning has helped secure key improvements.
Content Type: Article
The Gathering Storm: Utility debt and COVID-19
Post on 19th Jun 2020
The COVID-19 outbreak has already had a significant impact on household finances, especially those that already struggle with the costs of essential services. But there is a bigger gathering storm. Existing debt issues within the water and energy sectors are being badly exacerbated by the current crisis, and whilst welcome, current provision is not adequate to deal with the scale of these challenges.
NEA response to Heat Networks: Building a Market Framework
Post on 01st Jun 2020
District heating can contribute to fuel poverty reduction targets through its ability to provide stable and predictable prices for energy over an extended period of time; reduced worry for households about breakdowns or repairs; the creation of local employment opportunities and contribution to economic growth.
NEA response to Ofgem Policy consultation for protecting energy consumers with prepayment meters
Post on 01st Mar 2020
It is imperative that prepayment meter (PPM) customers continue to receive protection. The CMA stated in its initial ruling of the energy market investigation that PPM customers have higher actual and perceived barriers to switching that arise from both lack of internet connectivity and the need to physically change meter to switch to a wider range of tariffs.
Content Type: Research and Policy