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Customers in vulnerable situations and community resilience: A cross-utility study
Customers in vulnerable situations and community resilience: A cross-utility study
Post on 31st Jan 2024
Utility networks are responsible for ensuring that communities have access to safe and efficient utility (gas, electricity, water and communications) supplies. As the utility networks prepare for a challenging energy systems transition, a comprehensive and consistent approach to ensuring community resilience will be required to safeguard vulnerable individuals and communities.
Content Type:
Research, Debt, Vulnerability, Low carbon transmission, Support, Affordability, Communications, Accessibility
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National Energy Action responds to energy debt reaching its highest level ever
National Energy Action responds to energy debt reaching its highest level ever
Post on 12th Oct 2023
Energy regulator Ofgem announced that energy debt reached £2.6 billion – its highest ever level.
Nation / Region: UK
Content Type: News
Fuel Poverty, Energy Costs, Debt
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New report highlights UK won’t reach net zero without support for poorer households
New report highlights UK won’t reach net zero without support for poorer households
Post on 30th Nov 2021
Charities warn recent broken manifesto promise means the poorest households, living in least efficient homes are set to miss out on up to £750 a year cut to their energy bills
Nation / Region: Northern Ireland , Wales , Scotland
Content Type: News
Fuel Poverty, Energy Tariffs, Cold Homes, Energy Costs, Inequality, Fuel Debt, Debt, Energy Markets, Decarbonisation, Net Zero, Energy
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UK Fuel Poverty Monitor 2020-21
UK Fuel Poverty Monitor 2020-21
Post on 30th Nov 2021
This year’s UKFPM identifies the opportunities associated with decarbonising heat for fuel poor households; the barriers they face in doing so; the likely risks of the decarbonisation agenda for them; and which policy developments and interventions are required to ensure that the decarbonisation of domestic heating can be fair and affordable.
Nation / Region: Wales , Scotland , Northern Ireland
Content Type: Publications
Fuel Poverty, Energy Tariffs, Cold Homes, Energy Costs, Fuel Debt, Debt, Energy Markets, Decarbonisation, Net Zero
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Debt Awareness Week: it’s time to take #TheFirstStep
Debt Awareness Week: it’s time to take #TheFirstStep
Post on 25th Mar 2021
NEA’s water poverty lead Jess Cook reflects on the challenges facing those struggling with debts, and encourages them to take #TheFirstStep
Nation / Region: Northern Ireland , Wales , UK , Scotland
Content Type: News
Debt
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Charity warns debts owed to government and utility providers set to soar
Charity warns debts owed to government and utility providers set to soar
Post on 04th Nov 2020
A new paper published on National Stress Awareness Day is warning UK debts owed to government and utility providers are set to soar due to the impacts of Covid.
Nation / Region: Wales
Content Type: News
Water, Debt, Water Poverty
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NEA response to Ofgem Policy consultation for protecting energy consumers with prepayment meters
NEA response to Ofgem Policy consultation for protecting energy consumers with prepayment meters
Post on 01st Mar 2020
It is imperative that prepayment meter (PPM) customers continue to receive protection. The CMA stated in its initial ruling of the energy market investigation that PPM customers have higher actual and perceived barriers to switching that arise from both lack of internet connectivity and the need to physically change meter to switch to a wider range of tariffs.
Nation / Region: Wales
Content Type: Research and Policy
Consumer Protection, Energy Tariffs, Ofgem, Fuel Debt, Consultation, Debt, Energy Markets, Pre-payment meters
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